Pitney Bowes DA50S Service Manual
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Pitney Bowes DA50S Service Manual

Addressright shuttlehead printers, black/black & color
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See also: Operator's Manual
DA50S/DA55S and DA70S/DA75S
AddressRight™ Shuttlehead Printers
DA70S (WS71) - Black
DA75S (WS76) - Black & Color
DA50S (WS51) - Black
DA55S (WS56) - Black & Color

Service Manual

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Summary of Contents for Pitney Bowes DA50S

  • Page 1: Service Manual

    DA50S/DA55S and DA70S/DA75S AddressRight™ Shuttlehead Printers DA50S (WS51) - Black DA55S (WS56) - Black & Color DA70S (WS71) - Black DA75S (WS76) - Black & Color Service Manual...
  • Page 2 All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, electronically or mechanically, without the express written permission of Pitney Bowes Inc. We have made every reasonable effort to assure the accuracy and usefulness of this manual, how- ever, we cannot assume responsibility for errors or omissions or liability for the misuse or misappli- cation of our products.

  • Page 3: Table Of Contents

    5.5 USB/Ethernet Input Board ............5-4 5.6 Power Supply ................5-5 5.7 Paper Transport Motor/Belt ............5-7 5.8 Sensor ..................5-9 5.9 Feed Roller Assembly ..............5-11 5.10 Encoder and Operator Side Drive Belt ......... 5-13 DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 4 6.9 Adjusting Service Station Assembly .......... 6-9 DA70S/DA75S (WS71/WS76) Adjustments 6.10 Main Brake ................6-10 6.11 Print Head Drive Belt ............. 6-10 6.12 Timing Belt ................6-11 6.13 Main Drive Belt ...............6-11 6.14 Print Head Home Position ............. 6-12 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 5 B.3 Testing Printer Communications Within a Network ....B-7 Appendix C – Schematics Main Processor Board Schematic ............C-2 LCD/Keypad ..................C-3 USB/Ethernet LAN Function .............C-4 Black & White Printer Head ..............C-5 Color Print Head ................C-6 Index (not ready at time of publishing) ......I-1 DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 6 Table of Contents SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 7: Purpose Of This Manual

    1 • Introduction This book contains instructions for troubleshooting and site repair of DA50S/ 1.1 Purpose of DA55S and DA70S/DA75S AddressRight™ shuttlehead printers. It also includes this Manual complete product specifications and a section on theory for training purposes. For reference, the table below shows the predecessor shuttle head models.

  • Page 8: Book Organization

    Observe this rule when con nect ing or dis con nect ing plugs or leads, or mak ing any adjustments on a live cir cuit. SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 9 Never jerk or twist! g. Put the weight down by keeping your low back bowed in. h. Keep your feet apart, staggered if possible. Wear shoes with non-slip soles. Get help if you need it. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 10 When han- dling a board, try not to touch the connector; when handling a chip, try not to touch the pins. SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 11: Product Description

    Description (DA50S & DA70S), or black and color (DA55S & DA75S); on a wide range of material sizes, construction and composition. The operator can define the font, placement, print quality and bar code characteristics for the printed addresses.
  • Page 12 ANSI and ISO Standards is less than 68 dB(A). DA70S/DA75S The sound pressure level at the operator’s position for this equipment as measured in any mode using ANSI and ISO Standards is less than 72 dB(A). SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 13: Print Specifications

    Barcode Printing Position The printer can print a barcode in one of three positions: • Lower right of the envelope (normal printing orientation only- not inverted) • Above the address block • Below the address block DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 14 USPS (the Envelope Designer software itself can not create the FIM barcode graphic). When printing, use the inverted orientation since the printer is more accurate at printing items near the leading edge. SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 15 Printing is allowed to the top edge of the media, however print quality will be degraded. • The lower 5/8" (16mm) of the material is reserved for the lower right bar- code when it is used. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 16 Cartridges are operator replaceable. The ink supply cartridges for the Specifications DA50S/DA55S and DA70S/DA75S are the same ones used on their prede- cessor models (see table on page 1-1). The table below lists some common order numbers for replacement cartridges. For a complete list of ink cartridg- es, go to http://www.pb.com/supplies.

  • Page 17: Material Specifications

    Specifications • 2 2.2 Print Throughput DA50S/DA55S: 10,000 letters per hour (lph) Specifications DA70S/DA75S: 14,000 letters per hour (lph) Based on: • Print quality - Draft mode • 3-line destination address • 18 characters per line • 12-point character size •...
  • Page 18 2 • Specifications 2.5 Material Stacker Capacity Input Stacker — DA50S/DA55S: 200 #10 or DL Envelopes; DA70S/DA75S: Specifications 600 #10 or DL Envelopes with Bin extension, or 250 without extension installed. Output Stacker — DA50S/DA55S/DA70S/DA75S: 150 #10 or DL Envelopes Approved Media •...
  • Page 19 Envelope 6JE 215mm 305mm Envelope ZL [China] 230mm 120mm Chou #3 Yoko 120mm 235mm Chou #4 Tate 90mm 205mm Hagaki 100mm 148mm Postcard #3 165mm 102mm Postcard #4 183mm 100mm 9.4" 15" Maximum Paper Size DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 20 2 • Specifications 2-10 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 21: Chapter 3 - Theory

    3 • Theory The DA50S/DA55S (WS51/WS56) and DA70S/DA75S (WS71/WS76) series 3.1 Changes of printers are based on the previous Pitney Bowes shuttle head printers From Earlier (W660/W680 and W707/W790). For those familiar with the older models, the Models changes implemented include: •...

  • Page 22: Printer Architecture

    Operator Display Input Text Power Universal Power User Interface Supply System Feeder Controller Transport Motion Control Communications Head Head Motion Control Management Ethernet Busy/Error Figure 3-1 Printer System Functional Architecture SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 23 Theory • 3 3.2 Printer Architecture Figure 3-2 Printer Block Diagram DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 24 6. Test Env.— Press to print an internally generated test address. NOTE: See Appendix A, Printer Control Panel Menus for a full explanation of all the menu options. SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 25: Operating Sequence

    The shuttle motor drives the print head assembly via a timing belt. As the print head sweeps across the media, the processor signals the trans- port main drive DC motor to stop the feeding cycle. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 26 The feed rollers then push the next piece of media under the separators for the printing cycle to begin again. The process repeats again until all the addresses in the job are printed. SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 27: Chapter 4 - Troubleshooting/Diagnostics

    4 • Troubleshooting/Diagnostics This chapter discusses diagnostics for the DA50S/DA55S (WS51/WS56) 4.1 Block and DA70S/DA75S (WS71/WS76) shuttle head printers. Diagrams ✍ TIP: See Appendix B - Printer Communica- tions, for troubleshoot- ing problems relating to networking and printer communications. Figure 4-1 Shuttle Head Printer Block Diagram...
  • Page 28 4 • Troubleshooting/Diagnostics 4.1 Block Diagrams Figure 4-2 Shuttle Head Printer Detailed Block Diagram SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 29: Main Controller Board Diagnostics

    Troubleshooting/Diagnostics • 4 4.2 Main Controller Board Diagnostics Figure 4-3 Main Controller Board Mounted in DA50S/DA55S Printers Figure 4-4 Main Controller Board Mounted in DA70S/DA75S Printers DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 30 TP29 in the printer gives that Ground Ground for 1.5V measurement TP30 printer a new device Ground Ground for 12V, 15V, 40V measurement TP52 name. Ground Ground for 5V, 6.5V measurement TP53 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 31 The FPGA receives its problem) configuration program from the processor and must be programmed on every power up. CR22 Paper Sensor LED lit when LED not lit sensor is blocked when sensor is blocked DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 32 U20, Pin 1 J11 (Encoder (Transport on Shaft) Motor) J6 (Maintenance U24, J5 (Shuttle J2 (Transport Motor) Stepper Motor) Pin 9 Motor) (Shuttle Motor) Figure 4-5 Main Controller Board With Service-Related Components Called Out SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 33: Troubleshooting Tables

    If not, replace one way bearing. Mechanical clutch broken Manually rotate Feed Rollers in both directions. Verify belts turn only in one direction. Re- place Feed Pulley. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 34 Damaged flex cable connect- Replace the flex cable verify the problem has ing the print head board and been fixed (all lines in the main board test pattern should be lined up). SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 35 4. Locate and tighten set screws on metal collar. 5. Return print head and cap- ping station to original position and reassemble cover. screws screws Shuttlehead Motor in Shuttlehead Motor in DA70S/DA75S Printers DA50S/DA55S Printers DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 36 (it may have lost power to nozzles). If cable is fine, check print head board. Print Head If gap appears in test pattern, replace print head. 4-10 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 37 Do a HEX dump of prob- Examine address for ESC sequence applications lem address (1B) before the start of the line. only) Turn off bolding in software and/or turn bold selection in printer menu DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual 4-11...
  • Page 38 No clear zone (5/8” 5/8” required between last line of No barcode minimum distance) address and bottom edge of mate- rial Invalid ZIP Code Check ZIP Code 4-12 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 39 Fuse is blown on Main Replace fuse (Slo Blo 1A Board 250V) on the mainboard right next to J13 Fuse blown in Power Sup- Replace power supply (no service replaceable parts inside) DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual 4-13...

  • Page 40: Printer Error Codes

    Restart the printer Out of Memory Com- Change the ink cartridge No Color Ink posite (Color printer only) Com- Change the black ink No Black Ink posite Not an error System Shut- down 4-14 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 41: Print Samples For Troubleshooting

    A. Skew B. Misfiring head (missing points, do purge print head) All 3 versions of FIM Barcode (USPS) Return Address Postnet Barcode (USPS) Figure 4-6 Sample Envelope Printed with a Variety of Options DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual 4-15...
  • Page 42 4 • Troubleshooting/Diagnostics 4-16 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 43: List Of Procedures

    5 • Removal & Replacement This chapter contains parts removal instructions and is divided into two sec- 5.1 List of tions; one for the DA50S/DA55S and one for the DA70S/DA75S printers. Procedures Tools Required • Ball end square drives. Sizes used:...

  • Page 44: Da50S/Da55S (Ws51/Ws56) Parts Removal

    Lift up printer slightly to completely remove side cover (two printer feet are captured by the cover). Unfasten display/keyboard cable (gray P9) and the green grounding cable (see right photo below) that attaches to board mounted on cover. Green Ground SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 45: Display/Keyboard

    4. Remove grounding strap from bottom left corner and three bottom screws (circled in right photo below) to remove grounding sheet. Grounding Sheet Under Main Processor Board Main Processor Board (screw locations in circles) (screw locations in circles) DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 46: Usb/Ethernet Input Board

    1. Remove operator side cover (see section 5.2). 5.5 USB/ 2. Remove P3, P4, P5 from USB/Ethernet board. Ethernet Input Board 3. Remove two phillips screws fastening board to chassis. USB/Ethernet Board (screw locations in circles) SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 47: Power Supply

    6. Remove two phillips screws holding blue side chassis to bottom gray tray (see photo below). Do for both sides of machine (four screws total). Side Chassis Attachment to Gray Tray (screw loca- tions in circles) DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 48 8. Remove the four screws holding captive the power supply feet. Close-up of One Screw Holding Power Supply Feet (in circle) 9. Remove power supply assembly (includes fan, housing and cables). Power Supply Assembly SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 49: Paper Transport Motor/Belt

    6. Remove two phillips screws holding blue side chassis to bottom gray tray (see photo below). Do for both sides of machine (four screws total). Side Chassis Attachment to Gray Tray (screw loca- tions in circles) DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 50 8. Loosen main drive belt by idler pulley screw (circled). 9. Remove ground strap from motor (force fit). 10. Remove three screws that hold motor to side frame and remove motor. 11. Remove belt. SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 51: Sensor

    6. Remove two phillips screws holding blue side chassis to bottom gray tray (see photo below). Do for both sides of machine (four screws total). Side Chassis Attachment to Gray Tray (screw loca- tions in circles) DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 52 7. Lift and remove top chassis assembly from bottom gray tray. 5.8 Sensor (continued) Top Chassis Bottom Tray 8. Remove three tie-wraps (circled) holding sensor harness (P23). 9. Press sensor up and off holding tab (circled). 5-10 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 53: Feed Roller Assembly

    5. On non-operator side, remove P18, P5, and P6 junction connectors. 6. Remove operator side drive belt off of feed roller assembly pulley. Loos- en idler pulley (pointed to by screwdriver below). Push idler pulley to compress the spring. Retighten idler pulley. Idler Pulley DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual 5-11...
  • Page 54 12. Remove three phillips and one allen head screws holding deck to chas- sis. Remove grounding strap. Remove deck. 13. Separate blue side frames and remove feed roller assembly. 5-12 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 55: Encoder And Operator Side Drive Belt

    Lock Screw to Allow Loosening of Encoder Main Drive Belt 5. Rotate the drive main drive belt which rotates the encoder. This allows you to find the allen head screw that tightens the encorder on the shaft. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual 5-13...
  • Page 56 9. Release the belt tension by loosening the idler pulley, then retighten. Idler Pulley 10. Remove three screws, e-clip, and nylon washers from triangular metal mounting plate. Remove plate. 11. Walk belt off. 5-14 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 57: Da70S/Da75S (Ws71/Ws76) Parts Removal

    5. Remove three phillips screws holding control panel cover (two on one side, one on the other). 6. Remove gray P2 and green ground cable (uses 9/64” allen) going to key- board/control board and remove cover. After Removal of Operator Control Panel Cover DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual 5-15...
  • Page 58 Remove one allen head, recessed on side. After Removal of Lower Output Cover 10. Remove remaining allen head on operator side, then two allen heads on non-operator side to remove top cover, output side. 5-16 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 59: Display/Keyboard

    (white ribbon cable), P4 (2nd white ribbon cable if color printer), and P9. Grounding 3. Remove three screws (see photo below, circled) going through board and Sheet grounding plate. Assembly 4. Remove the nine additional screws to remove board from grounding plate. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual 5-17...

  • Page 60: Usb/Ethernet Input Board

    6. Remove the four feet screws on bottom of power supply (use stub- by or 90 degree phillips). 7. Remove power supply (include fan, housing and cables). See photo at right. Power Supply Removed 5-18 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 61: Feed Roller Assembly

    (circled in photo). Remove bearing. Shaft and black rollers drop down. Dropped Rollers Feed Roller Shaft 6. On non-operator side, loosen and remove feed belt drive idler (circled in photo). Then remove feed roller drive belt. Feed Roller Drive Belt DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual 5-19...
  • Page 62 7. On non-operator side, remove two allen and two phillips screws for metal 5.16 Feed bracket holding feed roll drive belt. Roller Assembly (continued) Allen Phillips 8. On non-operator side, pull out feed roller assembly through access hole. 5-20 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 63: Motor Drive Belts And Main Motor

    Plate Motor Mount Screws 6. Remove four allen screws (circled in photo below) holding motor to motor drive plate. 7. Remove input side lower cover. 8. Back out motor through opening in input side. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual 5-21...
  • Page 64 10. Remove e-clip and wave washer from inside side frame holding the jack and Main shaft to frame. Motor 11. Unplug cable to encoder (ENC). (continued) Main Drive Belt Encoder Cable 12. Remove main drive belt (see photo above). 5-22 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 65: Exit Roller

    Note washer on bearing. Removal of Exit Roller 5.19 Sensor 1. Tip machine on side and remove bottom hatch cover. 2. Slide sensor (circled in photo below) off holding tab. 3. Remove J23 harness to Main Board. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual 5-23...
  • Page 66 4. Slide out u-channel assembly from non-operator side access. U-Channel Assembly 5. Remove print head, motor, and print head board as necessary from u- channel assembly. Print Head Motor Print Head Board Print Head 5-24 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 67: H-Block Tip

    1. Slide metal guide and paper stand away from H-block. 5.21 H-Block 2. Remove allen screw (see photo below, circled) holding H-block and re- move H-block. 3. On backside of H-block, remove phillip screws (see photo below, circled) for each tip. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual 5-25...
  • Page 68 5 • Removal & Replacement DA70S/DA75S (WS71/WS76) Parts Removal 5-26 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 69: List Of Adjustments

    6 • Adjustments This chapter discusses adjustments for the DA50S/DA55S (WS51/WS56) 6.1 List of and DA70S/DA75S (WS71/WS76) shuttle head printers. Adjustments Adjustments for All Models 6.2 LCD Display ................6-2 6.3 Paper Sensor Test and Calibration ........... 6-2 DA50S/DA55S (WS51/WS56) Adjustments 6.4 Main Brake ................

  • Page 70: Paper Sensor Test And Calibration

    B. Verify that the sensor is not blocked C. Clean the sensor for dirt and dust · If the calibration still fails: a. Replace the sensor and retry calibration b. Replace main board and retry calibration SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 71: Da50S/Da55S (Ws51/Ws56) Adjustments

    0.100” ± 0.020” (about 3/32”) between the two legs as shown below. If stream feeding occurs after you set the proper gap, replace the brake as- sembly (see Chapter 5 for instructions). Measure here Adjustment Screw Figure 6-2 Brake Assembly DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 72: Printhead Clearance

    D. Tighten the setscrew loosened in step a. 7. Check the adjustment at several points along the print head’s travel. Test the printer for proper operation. Collar Media Thickness Lever Figure 6-3 DA50S/DA55S Shuttle Mechanism SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 73 6. Also check the gap between the small diameter rollers and the floor. The gap should be between 0.1100” and 0.180”. Replace the non-conforming exit slide roller if the gap is not between 0.100” and 0.180” and repeat steps 1 to 6 again. Figure 6-4 DA50S/DA55S Shuttle Mechanism DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 74: Printhead Drive Belt

    3. Loosen two bracket mounting screws. See Figure 6-4. 4. Adjust the bracket until no further movement is available and then tighten. Bracket Mounting Screws Figure 6-5 DA50S/DA55S Print Head Drive Belt Adjustment SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 75: Main Drive Belt

    4. The compression tensioner will set the proper tension for the belt. Tight- en the slotted shaft to secure the pulley in place. Drive Belt Belt Tensioner Shoulder Screw Figure 6-6 DA50S/DA55S Main Drive Belt Adjustment DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 76 5. Cycle the Sled Cover again to make sure the Print Head goes to the home position, both Ink Cartridges are sealed and the rack travels all the way forward. Figure 6-7 DA50S/DA55S Service Station Assembly Adjustment SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 77 Adjustments • 6 DA50S/DA55S (WS51/WS56) Adjustments 6.9 Service Station Assembly (continued) Post Sled Figure 6-8 DA50S/DA55S Service Station Assembly Adjustment DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 78: Da70S/Da75S (Ws71/Ws76) Adjustments 6.10 Main Brake

    Drive Belt to 8.0 ounces of force (± 2 oz), (just as the rear touches the front of the belt). 4. Tighten the adjustable pulley. Drive Belt Shoulder Screw Figure 6-10 DA70S/DA75S Print head Drive Belt 6-10 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 79: Timing Belt

    2. Pull up on the pulley and release it. This removes slack in the belt. The spring beneath the pulley holds it in place with the proper tension. 3. Tighten the adjustable pulley. Drive Belt Adjustable Pulley Figure 6-12 DA70S/DA75S Drive Belt DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual 6-11...

  • Page 80: Print Head Home Position

    The Print Head home position screw is located on the U-Channel’s rear plate. (Remove the rear cover for access.) Print Head Home Position Set Screw Figure 6-13 DA70S/DA75S Print Head Home Position Set Screw 6-12 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 81: General

    7 • Preventive Maintenance This chapter discusses preventive maintenance for the DA50S/DA55S 7.1 General (WS51/WS56) and DA70S/DA75S (WS71/WS76) shuttle head printers. WARNING: Unplug the printer before performing any or cleaning or maintenance. CAUTION: Clean the print head cartridge, ink surfaces and covers with plain water.

  • Page 82: Specific Maintenance

    DO NOT apply a lubricant of any type. The pan assembly at the bottom of the printer collects paper Annually Pan Assembly dust. Remove the bottom Pan Access Cover periodically and clean dust from the printer. SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 83: Appendix A - Printer Control Panel Menus And Utilities

    • Includes robust help system to help you use the features. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 84: Control Panel Menus For The Printer

    Feature/Tab Access on Control Panel Software by Logon Password (in Off line State) Logon Status Alignment Configuration Test & Preference/ Service Control Adjust Info Tab Standard (No Limited password) Supervisor (55555) Service (32322) SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 85: Lcd Control Panel Menu

    Press Menu to move up a level (for example, to move from a setting to a menu option or from a menu option to “OFF LINE”). Exiting the LCD Menus • Press Menu until the printer LCD displays “OFF LINE”. • Press On Line to enable the printer. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 86: Lcd Main Menu

    Get Addr (batch) b. Get Addr (inter) c. Clear Memory 6. Clear Counter 7. Job Settings a. Load b. Save 8. Image Overlay a. Capture Overlay b. Clear Overlay c. Print Overlay SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 87 Landscape Automatic Changes the orientation between automatic, F. Orientation or Manual (the printer acknowledges the orientation com- Control mands sent from the computer) or manual (printer uses the menu settings for orientation) DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 88 Italic characters mimic script (handwriting) and are used to emphasize text in an address that requires a finished, polished appearance. SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 89 (not in the PC print queue) and recovered as part of the you want to clear the internal buffer if you current job. want to start over with a known printer state. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 90 Allows you to turn the overlay feature ON or C. Print Overlay in an envelope design Disabled OFF. program (such as En- velope Designer Plus). Mostly used in a non- Windows environment. SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 91: Lcd Setup Menu

    Character Orientation e. Break Location f. Print Break Characters g. Break Pause Time *The Bundle Break and Tray Break features are not functional at the time of this writing but are planned for a future release. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 92 3 to 8 deteriorating and the lines. cartridge is not low on ink, a purge is a good way to restore print quality. A-10 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 93 1. Take printer off line. 2. On host PC, go to Settings> Control Panel>Printer. Right click on desired printer. 3.Locate print job to cancel. Right click on it; go to Document>Cancel. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual A-11...
  • Page 94 To print a hex dump once you’ve enabled the mode, press the Menu button to back out of the menu until the printer displays Off Line Then press On Line and send addresses to the printer. A-12 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 95 You can understand the chart on above by noting the following HEX codes: HEX Code Alphanumeric Equivalent Capital A Carriage Return Line Feed Form Feed 30-39 0-9 (HEX 30 = 0, HEX 31 = 1, etc. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual A-13...
  • Page 96 Delay (in 0.1 second extra drying time is needed for the ink. This increments) option slightly reduces the overall throughput of the printer. A-14 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 97 NOTE: If the TEST button is pressed, all the menu settings are printed on as many #10 envelopes as required, using 12 point Cou- rier and in the current language. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual A-15...
  • Page 98 0 to 30.00 Allows you to specify the length of time the G. Break Pause seconds ( in printer will pause printing when a bundle Time 0.25 second break is detected. increments) A-16 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 99 (in 1 percent percentage of ink remaining) for the low ink Threshold increments) warning to display. Enabled, Allows the printer to stop when the ink has C. Stop When Disabled been depleted (0 percent remaining). Empty DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual A-17...
  • Page 100 ID, the clock tick count, the brief description and the detailed description. A-18 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 101: Lcd Service Menu

    The Left Justify test pattern consists of four rows. Each row has a series of ten vertical lines. Select the number corresponding to the row where each character is vertically aligned. In the example above, the correct number is 5. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual A-19...
  • Page 102 Enter to return to must be set at the maxi- the submenu. mum height (maximum paper thickness) in or- der for the calibration to work properly. A-20 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 103 (0-9) across the top line, while the bottom line scrolls control characters and the numbers. The test cycles twice and returns to the Service Menu. EXAMPLE: abcdefghijklmnopqrstuvwxyz 0123456789 \->!#$%&*()_+- =[]:;’<>/? 0123456789. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual A-21...

  • Page 104: Main Drive Belt

    This time the test pattern should have the correct distance between the bottom edge of the media and the test pattern. The pattern printed should look like the following example. A-22 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 105 8. Brand Submenu Option Settings What It Does Pitney Bowes Allows you to select Pitney Bowes or Secap Brand Secap as the basis for the printer model DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual A-23...

  • Page 106: Setting Factory Defaults (From Lcd Menu

    Executive (600 dpi) Feed Delay (SH) Font Courier New Font Size Bold Italic Barcode Location Barcode (9 Digit On/Off) Barcode Bar Width Normal Setting Default SERVICE MENU Left Justify Envelope Bottom Edge A-24 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 107 Break Character Break Character Count Character Orientation Vertical Break Location After Address Print Break Characters Disabled Pause Time 0.00 seconds Display Low Ink Warning Enable Threshold Stop When Empty Disable Enable Logging Logging Level Standard DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual A-25...

  • Page 108: Updating Firmware

    ✍ 1. Double-click on the Pitney Bowes Control Panel icon. The Addressing TIP: Firmware can be Printer Control Panel dialog appears. obtained (downloaded) from the Customer 2.
  • Page 109 9. Click the Submit button. The IE window will indicate progress with an increment of byte count. NOTE: DO NOT disconnect the printer from computer or click the Submit button again until the firmware update is complete. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual A-27...
  • Page 110 Verifying Update... Bytes left xxxxxxxxx (displayed while a data integrity check is performed on the update) Update Complete Restarting printer (displayed when the download is complete is the printer is rebooted) A-28 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 111 4. Install new ink cartridge(s) or remove and reinstall the existing ink cartridge(s). Follow the LCD prompts and reset ink percentage and align ink cartridges (refer to the Printer Maintenance chapter in the DA50S/ DA55S or DA70S/DA75S Operator Guides for detailed steps if need be).
  • Page 112 Appendix A • Printer Control Panel Menus and Utilities A-30 SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 113: Appendix B - Printer Communications

    PC. Also, you network; allows Ethernet Cable Ethernet Cable Ethernet Cable need to turn off DHCP multiple PCs to on the printer. print to it. Ethernet Port Port Port Computer Computer DAxxS continued-> DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 114 If needed, this cable may be easily obtained from a com- puter supply retailer. SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 115 Printer Communications • Appendix B Communication Scenarios Figure B-1 Typical Printer Port Settings When Using Name Resolution Communications Figure B-2 Typical Configuration Screen of Printer Port Settings for Name Resolution Communications DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 116: B.2 Troubleshooting Tables

    If no improvement, could be hardware problem (see next section in table). Verify proper settings in Setup Menu> 5. Communications (see section A.3) against customer’s requirements. Also see section B.3 for other tests. SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 117: Troubleshooting Tables

    Remove from hub. Replace cable with known good cable. Cable connections Check internal USB or network (internal to printer) Ethernet cable. Make sure cable is connected securely at both ends between main board and USB/Eth- ernet interface board. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 118 Bad Main Board Troubleshoot main board (see sec- tion 4.2) to determine if it is bad; replace if necessary SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...

  • Page 119: Testing Printer Communications Within A Network

    IP address on the printer is correct. If it is correct, contact the customer’s IT and inform them of the duplicate IP address. The IT department should re- move the device that is causing the problem, allowing our printer to work OK. DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 120 Using DCHP Settings on the Printer to Establish Communications NOTE: This procedure is normally used only in configuration scenario “D” Printer (on page B-2), when the customer requests Pitney Bowes to setup an IP Ad- Communications dress for our printer that is on a DHCP network.

  • Page 121: Main Processor Board Schematic

    Appendix C • Schematics • Main Processor Board Schematic ..........C-2 List of • LCD/Keypad .................C-3 Schematics • USB/Ethernet LAN Function ............C-4 • Black & White Printer Head ............C-5 • Color Print Head ................C-6 DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 122 Appendix C • Schematics SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 123 Schematics • Appendix C DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 124 Appendix C • Schematics SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 125 Schematics • Appendix C DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 126 Appendix C • Schematics SV61831 Rev. A DA50S/DA55S/DA70S/DA75S AddressRight™ Printers Service Manual...
  • Page 127 1 Elmcroft Road Stamford, Connecticut 06926-0700 www.pb.com PB Form SV61831 Rev. A 3/07 © 2007 Pitney Bowes Inc. All Rights Reserved Printed in the USA Printed on recyclable paper *sv61831reva*...

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