Event Logging - Polycom SoundPoint IP 600 SIP Administrator's Manual

Administrator Guide - SoundPoint
To reboot telephones manually, press and hold the following keys simultaneously until
a confirmation tone is heard or for about three seconds:
Manual Reboot: Key Presses
IP 500:
IP 600
Centralized Reboot:
The telephones can be rebooted remotely via the SIP signaling protocol. Refer to
4.6.2.1.3.4 Special Events <specialEvent/> on page 105

4.4 Event Logging

The telephones maintain both boot and application event log files. These files can be
helpful when diagnosing problems. The event log files are stored in SoundPoint
flash file system and are periodically uploaded to the provisioning boot server if per-
mitted by security policy. The files are stored in the telephone's home directory or a
user-configurable directory on the boot server. Both overwrite and append modes are
supported for the application event log.
The event log files are:
• <Ethernet address>-boot.log
• <Ethernet address>-app.log
The boot log file is uploaded to the boot server after every reboot.
The application log file is uploaded periodically or when the local copy reaches a pre-
determined size.
As an additional diagnostic tool, both log files can be uploaded on demand to the boot
server by pressing and holding the four arrow keys until a confirmation tone is heard
or for about three seconds. Log files uploaded in this manner are named:
• <Ethernet address>-now-boot.log
• <Ethernet address>-now-app.log
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