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Table of Contents
Related Manuals for Polycom IP 500/501
Summary of Contents for Polycom IP 500/501
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Page 1: User Guide
User Guide SoundPoint IP 500/501 SIP 1.5.x ® March 24, 2005... -
Page 2: Table Of Contents
Display Contrast ...10 Ring Type ... 11 Call Lists ... 11 Contact Directory ... 11 Speed Dial ...12 Multiple Lines ...13 Multiple Keys Per Line ...13 Multiple Call Appearances ...14 IP 500/501 SIP ... 2 ® IP 500/501 SIP ... 6 ®... - Page 3 Modifications ...21 Installation Instructions ...21 Plug Acts as Disconnect Device ...21 Industry Canada (IC) ...21 CE and VCCI Mark ...21 Polycom Limited Warranty and Limitation Liability ... 21 Exclusions ... 22 Warranty Exclusive... 22 Service Agreements... 22 Limitations of Liability ... 23 Disclaimer ...
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Page 4: Introduction
Introduction Thank you for choosing the SoundPoint IP 500/501 SIP, a full-duplex, hands- free phone. This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide, you will find everything you need to quickly use... -
Page 5: Installing Soundpoint Ip 500/501 Sip
This section provides basic installation instructions and information for obtaining the best performance with the Sound- ® Point IP 500/501 SIP phone. If you re- quire additional information or assistance with your new phone, please contact your system administrator. Connecting Network and Power Source... -
Page 6: Connecting The Handset And Optional Headset
2. Connect the headset (optional accessory) to the headset jack on the back of the phone. For information on headsets, please visit www.polycom.com and choose the Support link. Attaching the Base 1. Place all cords in the recessed area above the modular jacks as shown. -
Page 7: Features
Features Speakerphone Microphone Mute Headset Directories Feature Keys Services Access important features Call Lists using these keys. Conference Transfer Redial Dial Pad These 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters available in context sensitive applications. Hookswitch Speaker For ringer and... -
Page 8: Key Descriptions
Key Descriptions Feature Key Description Allows for hands-free communication during calls. Mutes audio transmission locally during calls. Allows users to place and receive calls through an optionally con- Directories Directories nected headset. Directories Services Line or Speed Dial keys. Services Services Call Lists Directories... -
Page 9: Using Soundpoint
Conference Directories † Examples: 10.3.0.42 Services joe@205.173.1.24 sip: jane@polycom.com Call Lists Buddy Status My Status PQRS IP 500/501 SIP ® † address: † address as , or NewCall to Directories Conference Services † address as... -
Page 10: Answering A Call
Answering a Call Using the Handset: Pick up the handset. Conference Directories Using Hands-Free Speakerphone Mode: Services Press or with the handset on hook press the line key ( Call Lists incoming call, or the Answer soft key . Buddy Status Using the Headset: My Status Directories... -
Page 11: General Key Use
Conference Conference General Key Use Transfer Transfer To navigate through menus and to enter data, these are useful tips: Redial Redial 1. Use Hold Hold lists. In some lists the keys can be used as “Page Up” and “Page Down”. Menu 2. -
Page 12: Call Timer
Call Timer Call progress on an active call is monitored through a local call timer. This is visible within the active call window on the display. Directories Conference Ending a Call Services Press the EndCall soft key. Call Lists Buddy Status Redial My Status Press... -
Page 13: Do Not Disturb
Time and Date is clearly displayed on the Transfer ® SoundPoint IP 500/501 SIP phone. If the phone cannot obtain a time and date from the Call Lists server, the display will flash. Contact your system administrator if either time or date is... -
Page 14: Ring Type
Ring Type Many ring types are available. Users can select different rings to distinguish be- tween lines or to have a different ring from their neighbor’s phone. Directories Conference To change the incoming ring to a desired sound: Services 1. Press . -
Page 15: Speed Dial
4. Enter the Contact number. This is a required field and it must be unique (not already in the direc- tory). 5. Speed Dial Index, Ring Type and Divert Contact may be left blank. 6. Use to switch between Enabled and Disabled settings for the last four fields. -
Page 16: Multiple Lines
WXYZ Hold Directories PQRS WXYZ Do Not Disturb ® SoundPoint IP 500/501 SIP can support up OPER to three lines, each associated with its own Services OPER line key. Lines can be configured for local Conference Hold Directory Numbers (DNs), such as your main extension and private or shared lines. -
Page 17: Multiple Call Appearances
Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In the example shown, extension 9301 is in an outbound call with 9304. -
Page 18: Voicemail
Voice Mail Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the display. Individual line indicators reflect voice or text messages left on that line (useful if multiple lines are in use). -
Page 19: Multilingual Support (Localization)
Multilingual Support (Localization) Many languages are supported by the phone. To change language: 1. Press and select Settings, Menu Basic, Preferences, Language. 2. Scroll through the list of available Messages languages and press the Select soft key when the desired language is Do Not Disturb highlighted. -
Page 20: Optional Features
Optional Features Text Messaging Users can send and receive Text messages on the phone. SIP Instant (Text) Mes- saging is supported in real-time. Users can send and receive text messages using their phones. Received messages will be Menu To read text messages: 1. - Page 21 5. Press the Save soft key or Cancel to abandon the change then press to return to the idle display. Conference Directories The diagrams show a typical Buddy Status screen Services display of monitored phones and a My Status display. Call Lists Buddy Status My Status...
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Page 22: Troubleshooting
Troubleshooting No Dial-Tone Verify power is correctly applied to the ® SoundPoint IP 500/501 SIP phone: • Check that the display is illumi- nated. • Make sure the LAN cable is insert- ed properly at the rear of the phone (try unplugging and re-inserting the cable). -
Page 23: Safety And Compliance
No Response from Feature Key Presses Directories Conference Verify phone is in active state: Services • Make a call to the phone to check for inbound call display and ring- Call Lists ing as normal. If successful, try to Buddy Status press feature keys within the call to My Status access Directory or Buddy Status... -
Page 24: Modifications
Polycom or its authorized reseller. Polycom’s sole obligation under this ex- press warranty is at Polycom’s option and approved by Polycom, Inc. -
Page 25: Exclusions
THER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, Service Agreements Please contact your Polycom Authorized Reseller for information about service agree- ments applicable to your product. that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. -
Page 26: Limitations Of Liability
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copy- right or other notices. Polycom, the Polycom logo design, and SoundPoint are trademarks of Polycom, Inc. in the U.S. and various other coun- tries. 2000 Thai Open Source Software Center... - Page 27 Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documenta- tion files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, subli- cense, and/or sell copies of the Software, and to permit persons to whom the Soft- ware is furnished to do so, subject to the...
- Page 28 Milpitas, CA 95035 ©2005 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective compainies. 1725-11519-001 Rev. C...
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