Troubleshoot: If The Tester Does Not Discover An Access Point Or Network - Netscout AirCheck G2 User Manual

Locate: Touch this button to open the Locate screen and
physically locate an access point.
Point, Client, or Interferer," page 64.
Connect: Touch this button to connect to the access point
and run a Connection test.
Network or Connect to AP Test," page 58.
Save: Touch this button to save a session file containing
the discovery or test results that have been collected since
the AirCheck G2 last refreshed.
Packet Captures," page 85.
See "Locating an Access
See "Running a Connect to
See "Saving Sessions and
Troubleshoot: If the Tester Does Not Discover
an Access Point or Network
If the Tester cannot hear an access point, consider the
following possible causes:
The Tester cannot hear the access point because you are

too far away.
The access point does not beacon when the Tester is

listening to the channel that the access point uses.
The Tester cannot hear the access point because the

signal cannot go through a wall or some other barrier.
There is too much interference on the channel that the

access point uses. Select Channels from the Home
Screen to view the interference from non-802.11 sources
on the channel.
A filter is active on the current screen that is filtering out

one or more APs. Touch
Other configuration settings do not match the AP

characteristics (band, channel, etc.).
The Interferers Only Scan setting is enabled in

Settings > Interferer Settings.
20
Discovering Networks and Access Points
to clear the filter.