Automatic Call Distribution (Acd) - Yealink SIP-T40P User Manual

3. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field.
4. Click Conf irm to accept the change.
When you have placed a call on hold, the held party can hear the music.
Not e
For this feature to function, all involved parties cannot use encrypted RTP (SRTP).
Music on hold server is configurable via web user interface only.
ACD is often used in offices for customer service, such as call center. The ACD system
handles large volumes of incoming calls from callers who have no need to talk to a
specific person but who require assistance from any of multiple persons at the earliest
opportunity. ACD on the SIP-T40P IP phone allows the ACD system to distribute large
volumes of incoming calls to the registered ACD users. To use this feature, you should
configure an ACD key in advance.
Not e
Make sure ACD is enabled on your IP phone. For more information on enabling ACD,
contact your system administrator.
To configure an ACD key via phone user interface:
1. Press Me nu->Features->DSS Keys.
2. Select the desired DSS key.
Advanced Phone Features
121