Robotics Problems - HP StorageWorks ESL E-Series User Manual

Maintenance and Troubleshooting

Robotics problems

Table 12
Table 12: Robotics problems
The robot does not
move at power on.
The picker partially
grips a tape cartridge.
The barcode reader
fails.
The robot times out or
hang.
The robot fails during
an operation.
88
describes corrective actions for robotics problems.
Problem Corrective Action
Make sure all internal packing materials (foam pads,
tie wraps, and shipping restraints) have been
removed.
Check the Stop button; make sure the library is on-line
and not in the "stopped" mode.
Issue a Move Cartridge command using your
application software to move the cartridge from the
picker to an empty storage bin.
If the problem continues, contact a field service
engineer.
Verify that nothing obstructs the reader.
Make sure that approved bar-code labels are being
used and are correctly applied.
Then, restart the library. If the problem continues,
contact your service provider.
Verify that nothing obstructs the robot.
Recalibrate the library.
Retry the operation. If it still fails, contact a field
service engineer.
Write down the details of the error message, including
the SK, ASC, and ASCQ numeric values. Look up the
code and try the suggested recovery procedures.
Press Ok to clear the message.
ESL E-Series Tape Library User's Guide