Troubleshooting; Problems With Tape Cartridges; The Tape Cartridge Is Jammed - HP 5243 Installation And User Manual

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Troubleshooting

The first step in problem-solving is establishing whether the problem lies with the tape
cartridge, the tape drive, or the server and its connections. If a problem occurs with the
tape drive or the server and its connections, refer to the steps in
and Configuring the Tape Drive for the NonStop S-Series
everything was installed and connected correctly.

Problems With Tape Cartridges

•
Check that the tape cartridge case is intact and that it contains no splits, cracks, or
damage.
•
Check that the tape cartridge has been stored at the correct temperature and
humidity. This prevents condensation. For storage conditions, see the insert
included with the tape cartridge.
•
Check that the write-protect switch is fully operational. It should move from side to
side with a positive click.

The Tape Cartridge Is Jammed

If the tape cartridge is jammed or the backup application is unable to eject it, you can
force eject the tape cartridge.
1. Press and hold the Eject button on the front of the tape drive for at least 15
seconds, or press the Eject button three times within 5 minutes.
2. Wait for the cartridge to be ejected. To give the normal eject procedure a chance to
proceed, the tape drive waits until 35 seconds have passed from the time of the
first press. After this period, it immediately releases the tape and ejects it
regardless of what operation it was performing. It is important that you allow
sufficient time for the tape drive to complete this process. If you interrupt it, you
might damage the media or the tape drive.
The tape drive is then reset as though you had turned the power off and then on
again.
3. You might lose data if you force eject a tape cartridge. The tape could also become
unreadable because an EOD (End of Data) mark might not be properly written.
5243 Tape Drive Installation and User's Guide —542758-003
Server, to make sure that
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Section 2, Installing