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Troubleshooting
Before Contacting Technical Support
Before you contact technical support, use the information in this chapter to try and
resolve the problem.
Problems with the SuperLoader can occur in the following forms:
Operational Problems
Performance problems prevent you from operating the SuperLoader. These
problems can range from compatibility issues with the operating system to failure
of the front panel.
each performance problem you may encounter.
Table 9: Suggested Actions for Performance Problems
Front Panel does not
display information.
SuperLoader is
operating slowly.
SuperLoader does not
power up.
1/16 Tape SuperLoader Reference Guide
Operational Problems
Error Messages
Table 9
Problem
describes the probable cause and suggested action for
Probable Cause
The connection to the
LCD has failed.
The SuperLoader is
incorrectly configured
for the operating
system.
The power cord or
source is
malfunctioning or the
SuperLoader is
incorrectly configured.
6
Suggested Action
Use the Web Administration
tool to troubleshoot the error.
Go to the HP support website
for compatibility
requirements:
http://www.hp.com
Check all outlets and power
cords for proper connection.
Go to the HP support website
for compatibility
requirements:
http://www.hp.com.
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