Tapeassure; Problems With Your Computer - HP surestore t20xe User Manual

TapeAssure

Problems with Your Computer

Problem
The computer
does not
boot up.
The computer
takes a long time
to boot up.
The computer
hangs.
The TapeAssure software provided on the HP SureStore Tape CD-ROM
can be used as a diagnostic tool if your computer is up and running. Install
TapeAssure from the CD-ROM and follow the instructions on the screen.
Possible Cause
If you have just installed a SCSI host
adapter card in your computer and the
computer did not boot up when you
switched it on, the new adapter is the
likely cause of the problem.
There may be a loose connection.
The computer's memory registers may
not have cleared properly.
This can occur when the BIOS on a host
adapter card is enabled, but there is no
bootable SCSI device connected to it.
Check that you have no hardware
conflicts in your hardware or software
configuration, such as two devices with
the same SCSI ID.
Potential Solution
Refer to your host adapter documentation
to check that the adapter is configured
correctly.
Turn off the computer's power.
Disconnect and then reconnect all cables
that may have been moved during
installation. Sometimes just reconnecting
a cable aligns it correctly or adjusts the
pins to make the connection.
Turn off the computer's power for at least
20 seconds, then turn it on again. This
process of "cycling power" restarts
processes and clears memory.
You may be able to disable the host
adapter BIOS to resolve this problem.
Check the host adapter manual for
instructions on how to disable the BIOS.
Refer to your hardware and software
installation documentation. Make sure
that no two devices have the same SCSI
ID. Check that the SCSI bus is properly
terminated.
Troubleshooting
Things to Try First
5-3