HP StorageWorks ESL E-Series User Manual page 96

Maintenance and Troubleshooting
Table 17: Common Interface Manager issues (Continued)
Symptom
Command
View TL does
not run in the
browser
96
Possible Cause
Incompatible
browser version
or Java support
not enabled
Java Runtime Download and install the Java 2 Platform,
Environment Standard Edition v1.42 or later from
(JRE) not http://wwws.sun.com/software/download/
installed technologies.html.
Bad network
connection or
network down
Wrong IP Check the IP address of the management
address station. On the management station, open a
command shell and enter ipconfig. You must
use this IP address (or the network name of
the management station) in the URL to access
Command View TL.
Management
station not
running, or
Command View
TL service not
running on
management
station.
Solution
Make sure you are using a minimum of
Microsoft Internet Explorer v6.0 SP1 or
later, or Netscape Navigator v6.2 or later.
Make sure that Java support is enabled in
the browser.
Check all physical network connections.
If the connections are good, contact your
network administrator.
Ping the management station. If pinging
fails and the IP address is correct, contact
your network administrator.
Check to see if the management station is
operational.
Use the Services applet to verify that the
Command View TL service is running on
the management station. Click Start >
Settings > Control Panel > Administrative
Tools > Services.
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