General Problems; Hard Disk Drive Problems - Lenovo System x3300 M4 Installation And Service Manual

• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
Symptom
If an optional embedded
hypervisor flash device is not
listed in the expected boot
order, does not appear in the
list of boot devices, or a similar
problem has occurred.

General problems

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 5 "Parts listing, Lenovo System x3300 M4 Type 7382" on page 153 to check whether a
component is a structural, or FRU part.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
Symptom
A cover latch is broken, an
LED is not working, or a similar
problem has occurred.
The server is hung while the
screen is on. Cannot start the
Setup utility by pressing F1.
The server cover was removed
while running and the server
shut off.

Hard disk drive problems

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 5 "Parts listing, Lenovo System x3300 M4 Type 7382" on page 153 to check if a component is a
structural, or FRU part.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
Symptom
Not all drives are recognized
by the DSA hard disk drive
diagnostic test.
The server stops responding
during the hard disk drive
diagnostic test.
Action
1. Make sure that the optional embedded hypervisor flash device is selected on
the boot manager (<F12> Select Boot Device) at startup.
2. Make sure that the embedded hypervisor flash device is seated in the connector
correctly (see "Removing a USB embedded hypervisor flash device" on page
259 and "Replacing a USB embedded hypervisor flash device" on page 260).
3. See the documentation that comes with the optional embedded hypervisor
flash device for setup and configuration information.
4. Make sure that other software works on the server.
Action
If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by
a trained service technician (see "Removing and replacing server components"
on page 185 to determine whether the part is a consumable, structural, or FRU
component).
1. See "Nx-boot failure" on page 151 for more information.
2. See "Recovering the server firmware" on page 149 for more information.
Replace the server cover and restart the server.
Action
Remove the drive that is indicated by DSA (see "Removing a 3.5-inch hot-swap hard
disk drive" on page 199 or "Removing a 3.5-inch simple-swap hard disk drive" on
page 201); then, run the hard disk drive diagnostic test again (see Appendix C "DSA
diagnostic test results" on page 715). If the remaining drives are recognized, replace
the drive that you removed with a new one.
Remove the drive that is indicated by DSA (see "Removing a 3.5-inch hot-swap hard
disk drive" on page 199 or "Removing a 3.5-inch simple-swap hard disk drive" on
page 201); then, run the hard disk drive diagnostic test again (see Appendix C "DSA
diagnostic test results" on page 715). If the remaining drives are recognized, replace
the drive that you removed with a new one.
.
Chapter 4 Troubleshooting
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