IBM eserver i5 Handbook page 640

Iseries system

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5486Ops_Terms.fm

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Customers who perform both a software group upgrade and a release upgrade at

the same time must also perform the software group upgrade for the current

product version and release, and then upgrade the release to the desired level.

The necessary keys are sent automatically with this method.

Customers who perform a software group upgrade following a software release

upgrade must contact the software key center to request necessary back level

keys at the higher software group level. Ensure that the software key center is

informed that it is an LPAR system. Customers with an LPAR system are entitled

to keys for the latest version and release they own and for any earlier version and

When calling the software key center, the customer should have their:

IBM customer number

Specific product and feature information for requested software keys

If available, incomplete Software Key Sheet shipped with their software order

The POE document (or IBM invoice for the software product)

Hardware serial number for the system about which they are calling

Temporary software keys (40-day usage) are provided if a permanent software

key cannot be provided due to entitlement or other problems requiring an IBM

Business Partner or IBM Representative support to correct.

IBM Eserver i5 and iSeries System Handbook

Draft Document for Review October 18, 2004

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