Cisco Ip Phone 8800 Series Administration Guide For Cisco Unified Communications Manager - Cisco 8800 Series Administration Manual

Phone Feature Configuration
In order to access proxy-line support on user devices, you must first use Cisco Unified Communications
Manager Administration to configure and start the Cisco IP Manager Assistant service.
You access IPMA features using softkeys and through Phone Services. The softkey template is configured in
Cisco Unified Communications Manager. IPMA supports the following standard softkey templates:
Standard Manager
Supports manager for proxy mode.
Standard Shared Mode Manager
Supports manager for shared mode.
Standard Assistant
Supports assistant in proxy or in shared mode.
The following table describes the softkeys available in the softkey templates.
Table 32: IPMA Softkeys
Softkey
Redirect
Intercept
Set Watch
TransVM
Divert All
Note Intercept, Set Watch, and Divert All should only be configured for a manager phone in proxy line mode.
The following procedure is an overview of the steps required.

Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager

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Call State
Ringing, Connected, On Hold
All states
All states
Ringing, Connected, On Hold
All states
Description
Divert the selected call to a
pre-configured target.
Divert a call from the assistant's
phone to the manager's phone and
auto answer it.
View the status of call handled by
an assistant.
Redirect the selected call to the
manager's voice mail.
Divert all calls that are routed to
the manager to a preconfigured
target.