Enhanced Line Mode And Session Line Mode Environments - Cisco 8800 Series Administration Manual

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Enhanced Line Mode and Session Line Mode Environments

Enhanced line mode gives a user ten programmable line keys as line keys so you may be tempted to consider
it the standard network deployment. But if you work in a high call volume environment or a busy office, we
recommend that you use Session line mode instead. Session line mode is the better choice for a busy office
because your call sessions are displayed on the left side of the phone screen.
If you decide that Enhanced line mode suits your needs, ensure that Firmware Release 11.5(1) or higher and
the latest Cisco Unified Communications Manager device package are installed.
Field
Show All Calls on
Primary Line
Revert to All Calls
Actionable Incoming Call
Alert
Always Use Prime Line
Related Topics
Set Up Additional Line Keys, on page 241
Features Available in Enhanced Line Mode, on page 242
Field: Always Use Prime Line
This field specifies whether the primary line on an IP phone is chosen when a user goes off-hook. If this
parameter is set to True, when a phone goes off-hook, the primary line is chosen and becomes the active line.
Even if a call rings on the second line of the user, when the phone goes off-hook, it makes only the first line
active. It does not answer the inbound call on the second line. In this case, the user must choose the second
line to answer the call. The default value is set to False.
The purpose of the Always Use Prime Line field is very similar to the combination of Show All Calls on the
Primary Line and Revert to All Calls when both of those two features are enabled. However, the main difference
is that when Always Use Prime Line is enabled, inbound calls are not answered on the second line. Only dial
tone is heard on the prime line. There are certain high call volume environments where this is the desired user
experience. In general, it is best to leave this field disabled except for high call volume environments that
require this feature.
Administration Area
Product Specific
Configuration Layout
Product Specific
Configuration Layout
Product Specific
Configuration Layout
Device Information
Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager
Phone Feature Configuration
Recommended Setting for
Recommended Setting for
Session Line Mode
Enhanced Line Mode
Enabled
Not Applicable
Enabled
Not Applicable.
Revert to All Calls
functionality is included
in Enhanced line mode.
Enabled
Enabled
Not recommended except
Not recommended except
for high call volume
for high call volume
environments.
environments.
207

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