Control Debug Information From Cisco Unified Communications Manager - Cisco 8800 Series Administration Manual

The window displays the service names for the server that you chose, the status of the services, and a service
control panel to start or stop a service.
Step 4 If a service has stopped, click the corresponding radio button and then click Start.
The Service Status symbol changes from a square to an arrow.

Control Debug Information from Cisco Unified Communications Manager

If you are experiencing phone problems that you cannot resolve, Cisco TAC can assist you. You will need to
turn debugging on for the phone, reproduce the problem, turn debugging off, and send the logs to TAC for
analysis.
Because debugging captures detailed information, the communication traffic can slow down the phone, making
it less responsive. After you capture the logs, you should turn debugging off to ensure phone operation.
The debug information may include a single digit code that reflects the severity of the situation. Situations
are graded as follows:
• 0 - Emergency
• 1 - Alert
• 2 - Critical
• 3 - Error
• 4 - Warn
• 5 - Notification
• 6 - Information
• 7 - Debugging
Contact Cisco TAC for more information and assistance.
Procedure
Step 1
In the Cisco Unified Communications Manager Administration, select one of the following windows:
• Device > Device settings > Common Phone Profile
• System > Enterprise Phone Configuration
• Device > Phone
Step 2 Set the following parameters:
• Log Profile - values: Preset (default), Default, Telephony, SIP, UI, Network, Media, Upgrade, Accessory,
Security, Wi-Fi, VPN, Energywise, MobileRemoteAccess
To implement multilevel and multi-section support of the parameters, check the Log Profile
Note
check box.
Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager
Control Debug Information from Cisco Unified Communications Manager
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