Procedure Before Starting The 9Yy Service Checks - Konica Minolta bizhub 4020 Service Manual

4.6.9

Procedure before starting the 9yy service checks

Before starting the service checks in this section, you will need to retrieve certain information. This will
aid your next level of support in diagnosing the problem before replacing the controller board.
Warning—Potential Damage: Do not replace the controller board unless directed by your next level of
support.
1. Collect the history information and firmware logs (Fwdebug and logs.tar.gz) from the SE menu.
2. Collect the settings from the menu settings page.
3. Collect information from the user.
Note: Not all of the items can be retrieved from the printer you are working on.
A. Collecting the history information from the SE menu
Note: Make sure your printer is connected to a network or to a print server.
1. From a Web browser, type http://printer_IP_address/se, and then press Enter.
Notes:
printer_IP_address is the TCP/IP address of the printer
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se is required to access the printer diagnostic information
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2. Click History Information, copy all information, and then save it as a text file.
3. E-mail the text file to your next level of support.
B. Collecting the firmware logs (Fwdebug and logs.tar.gz) from the SE menu
Notes:

Make sure your printer is connected to a network or to a print server.

Some printers are designed to restart automatically after a 9yy error. On these printers, you can
retrieve the secondary crash code information using the SE menu.

Fwedebugs can also be referred to as LBtrace. If FWEdebugs does not appear in the list, then look
for LBtrace. Multiple LBtrace logs can appear in the list of links referred to in step 2.
1. From a Web browser, type http://printer_IP_address/se, and then press Enter.
2. Click List Fwedebugs captured during reboots. This will provide you a list of the secondary crash
codes retrieved from prior reboots.
Note: If there are Fwedebugs listed, click Dump Fwedebug log0, Dump Fwedebug log1, and
Dump Fwedebug log2. Clicking these links will dump the debug logs to the computer. Take note of
the destination folder where the logs are saved.
3. E-mail the logs to your next level of support.
Note: Some printer SE menus give you the option of clicking Logs Gzip Compressed. If this
option is shown in the menu, then click it and retrieve the compressed log file. Take note of the
destination folder where the log file is saved.
bizhub 4020/3320 Service Manual
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