Konica Minolta bizhub 4020 Service Manual page 181

2. The MFP's SE menu page will display. Click the "Dump Job History" link. The following displays:
3. Write down the type of connection, the type of error, and the job in which the error occurred.
4. In the Web browser address bar, type http://MFP/<IP address>/se.
5. Click Report a Fax Problem. The fax check list displays.
6. Fill in the requested information. This is where you will type in the information you retrieved in step
3. Second-level support can assist you if you have questions about the information requested on
the page.
Note: The fields requesting the code levels, model number, type of problem are auto-filled. If the
information is not in the fields, it can be retrieved from the SE menu. The SE menu can be
accessed by pressing **411 or typing http://MFP/<IP address>/se in a Web browser.
7. After all the requested information is entered into the Fax Checklist Web page, press the Submit
button on the bottom of the page. A dialogue asking you to save the file appears.
Note: The file generated by the MFP is not automatically transmitted to second-level support. It is
placed on the computer desktop.
8. Enter a name for the file, and indicated where you want to save the file.
9. Press OK. The file appears on the desktop.
10. E-mail the file to second-level support.
bizhub 4020/3320 Service Manual
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