Fax Reception Service Check - Konica Minolta bizhub 4020 Service Manual

4.8.19 Fax reception service check

Note: Before performing this service check, verify that the correct country code for the MFP is selected.
This setting must match the country in which the MFP is used to transmit and receive faxes. If the
setting is wrong, then change the modem settings in the Fax/SE menu. See step 14. These settings
should only be performed with guidance from your second-level support.
Actions
Step 1
Is the phone line properly connected to the modem board
and the wall jack?
Step 2
Properly connect the phone line to the modem board and
to the wall jack.
Did this fix the problem?
Step 3
Test the ability of the phone line to send and receive calls.
Did the phone line work properly?
Step 4
Use the MFP on a properly functioning phone jack.
Did this fix the problem?
Step 5
Is the MFP using an analog phone line?
Step 6
Is the MFP using a VOIP line?
Step 7
Have the system administrator verify that the VOIP server
is configured to receive faxes.
Is the server properly configured?
Step 8
Is the MFP on a PABX?
Step 9
Enable Behind a PABX under fax settings in the
Administration menu.
Did this fix the issue?
bizhub 4020/3320 Service Manual
Yes
Go to step 2.
The problem is solved.
Go to step 5.
The problem is solved.
Go to step 8.
Go to step 7.
Go to step 8.
Go to step 9.
The problem is solved.
- 171 -
No
Go to step 3.
Go to step 3.
Go to step 4.
Go to step 5.
Go to step 6.
Go to step 8.
Stop here. The issue is
VOIP related. The VOIP
provider needs to change
the server configuration.
Go to step 10.
Disable Behind a PABX,
and go to step10.