Chapter 5 Troubleshooting; Troubleshooting Instructions - Mellanox Technologies SN2100 Hardware User Manual

Troubleshooting
5 Troubleshooting
5.1

Troubleshooting Instructions

Table 23 - Troubleshooting
Problem Indicator
LEDs
Symptoms
System Status LED is
blinking for more than
5 minutes
System Status LED is
red
Fan Status LED is red
PSU Status LED is red
Cause and Solution
Cause:
MLNX-OS software did not boot properly and only
firmware is running.
Solution: Connect to the system via the console port,
and check the software status. You might need to con-
tact an FAE if the MLNX-OS software did not load
properly
Cause:
• Critical system fault (CPU error, bad firmware)
• Over Temperature
Solution:
• Check environmental conditions (room temperature)
Cause:
Possible fan issue
Solution:
• Check that the FAN is fully inserted and nothing blocks
the airflow
• Replace the FAN FRU if needed (possible in SN2700 and
SN2410 only)
Cause:
Possible PSU issue
Solution:.
• Check/replace the power cable
• Replace the PSU if needed (possible in SN2700 and
SN2410 only)
Mellanox Technologies
Rev 1.6
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