A Customer Replaceable Units Information; Parts Only Warranty Service; Customer Self Repair - HP AB464-9003F Service Manual

A Customer Replaceable Units Information

This appendix provides the following information for each field replaceable unit (FRU):
Manufacturing part number
Description
Replacement part number
Exchange part number

Parts Only Warranty Service

Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service.
Under the terms of parts only warranty service, Hewlett Packard Enterprise will provide
replacement parts free of charge. For parts only warranty service, Customer Self Repair (CSR)
part replacement is mandatory. If you request Hewlett Packard Enterprise to replace these parts,
you will be charged for the travel and labor costs of this service.

Customer Self Repair

Hewlett Packard Enterprise products are designed with many Customer Replaceable Unites
(CRU) parts to minimize repair time and allow for greater flexibility in performing defective parts
replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard
Enterprise service providers or service partners) identifies that the repair can be accomplished
by the use of a CRU part, Hewlett Packard Enterprise will ship that part directly to you for
replacement. There are three categories of CRU parts:
Yes
Optional
No
Based on availability and where geography permits, CSR parts are shipped for next business
day delivery. Same-day or four-hour delivery may be offered at an additional charge where
geography permits. If assistance is required, you can call the Hewlett Packard Enterprise Technical
Support Center and a technician will help you over the telephone.
Hewlett Packard Enterprise specifies in the materials shipped with a replacement CSR part
whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it is
required to return the defective part to Hewlett Packard Enterprise, you must ship the defective
part back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise
billing you for the replacement. With a CSR, Hewlett Packard Enterprise pays for all the shipping
and part return costs and determines the courier to be used.
For more information about Hewlett Packard Enterprise's Customer Self Repair program, contact
your local service provider. For the North American program, refer to the Hewlett Packard
Enterprise website at:
http://www.hpe.com/info/selfrepair
Table 79 provides CSR information.
Parts for which customer self repair is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs
of this service.
Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that Hewlett Packard Enterprise
replace them for you, there may or may not be additional charges, depending on
the type of warranty service designated for your product.
Some Hewlett Packard Enterprise parts are not designed for customer self repair.
To satisfy the customer warranty, Hewlett Packard Enterprise requires that an
authorized service provider replace the part.
Parts Only Warranty Service 257