HP AB464-9003F Service Manual page 140

Table 41 Advanced Entry Class Troubleshooting
Step Symptom/Condition
6 Cannot read System Event Log
from the system console.
7 OS is non-responsive (hung).
8a MCA occurs during server
operation; the server reboots the
OS.
NOTE:
enabled.
140 Troubleshooting
Action
System event logging has stopped and a BMC malfunction is assumed
(System Health is Steady Green, Internal Health is Steady Green, External
Health is Steady Green, and Power is Steady Green).
1. Examine console messages for any EFI errors or warnings about BMC
2. Examine the BMC's Heartbeat LED; if it is not Flashing Green, replace
3. Test the operation of the BMC by toggling the UID locator switch LED
Preceding problem is fixed when BMC's Heartbeat LED is Flashing Green,
and the System Event Log resumes logging
Front panel LEDs indicate that the server power is turned on, and it is
either booting or running the OS ( system health is steady green, internal
health is steady green, external health is steady green, and power is steady
green).
Nothing may be logged for this condition.
1. Reset the system using one of the following methods:
2. Reboot the OS.
3. Obtain the system hardware status dump for root cause analysis.
4. Examine the iLO 2 MP logs for entries related to processors, processor
The problem is fixed when the root cause has been determined, and the
OS is running normally.
Front panel LEDs indicate the server detected a fatal error that it cannot
recover from using OS recovery routines (for example, System Health is
Flashing Red, Internal Health is Steady Green, External Health is Steady
Green, and Power is Steady Green).
Server reboots OS, if
1. Capture the MCA dump with the EFI command,errdumpmca . If the
2. Examine the iLO 2 MP logs for entries related to processors, processor
operation or communications.
the core I/O board FRU (see
MP/BMC)" (page 167)).
on the front panel -- the Blue LED is turned On/Off by the BMC, when
this switch is toggled.
a. Use the iLO 2 MP to reset the system:
From the command menu of text interface via SSH or Telnet,
use the TC command.
From the web GUI, Reset through INIT or TOC signal from the
Power & Reset menu on the Virtual Devices tab.
For more information see the Integrity iLO 2 Operations Guide.
b. Use a tool (such as a ACX-10 Torx screwdriver or appropriately size
allen wrench) to depress the INIT button on the front panel to start
system initialization.
power modules (PPMs), shared memory, and core I/O devices. See
"Errors and Reading Error Logs" (page 148)
system can boot the OS, you can capture binary MCA dump files online.
power modules (PPMs), shared memory, and core I/O devices (see
"Errors and Reading Error Logs" (page
"Management Subsystem (iLO 2
for information.
148)).