Online Support; Information To Collect Before You Contact Support - HP AB464-9003F Service Manual

For information on contacting the Hewlett Packard Enterprise Support Center (HPESC) near
you, go to http://www.hpe.com/support/hpesc.

Online Support

To contact Hewlett Packard Enterprise Customer Support online, see Worldwide Limited Warranty
and Technical Support Guide or visit us at http://www.hpe.com/support/hpesc.
On our web page, enter the server model number (rx6600) and search the field.
The following information is available on this website:
Software and firmware updates
The latest drivers and utilities
Additional documentation

Information to Collect Before you Contact Support

NOTE: It is highly recommended that you keep detailed records of any changes to your system,
and of how system behavior has changed over time, or as a result of changes made to your
system.
Before you contact Hewlett Packard Enterprise support, you should:
1. Check the previous sections of this chapter and attempt to solve the problem.
Note failure symptoms and error indications (LEDs and messages).
Capture and permanently log the current SEL and FPL contents.
Try to determine precisely what did or did not happen.
2. Collect the following information:
The model number of your server (for example, rx6600).
The product number of your server. This can be found on the identification label, which
is found at the front of the unit.
The serial number of your server. This can be found on the identification label.
3. Be familiar with your system configuration.
Are you using the LAN, RS232, or web interface to monitor the server?
How many processors, DIMMs, and PCI cards have been installed?
What versions of processor, memory, and PCI cards are used and where are they
installed?
What accessories are installed?
4. Determine the following
Which firmware versions are in use?
When did the problem start?
Have recent changes been made to the system?
Which OS and version is in use?
Reporting Your Problems to Hewlett Packard Enterprise 173