HP NetServer AA 4000 Support Manual

service description
benefits to you
feature summary
AA 6000 series
hardware and software support from hp for hp netserver
AA 6000 series solutions
To meet the demands of today's complex, critical, and chaotic computing environment, IT staffs can
augment internal skills with comprehensive, world-class support. HP integrated Support Services for
HP Netserver AA 6000 Series Solution enables you to maximize HP's Netserver AA Solution
performance and system availability.
HP Support Services improves your staff's effectiveness and productivity with your AA Solution
environment. It also positions you to better meet the business objectives for which your HP Netserver
AA Solutions are intended.
HP integrated Support Services offers a single source of support accountability for your AA Solution
environment covering the Microsoft
Solution software, hardware, and HP Netserver hardware.
HP's integrated Support Services for HP Netserver AA 6000 Series Solution has been designed with
customer needs in mind, so you can weigh the benefits of increasing availability against the costs of
achieving it. For environments where availability is imperative, HP has integrated HP's best-in-class
support, with immediate response and a maximum 6-hour repair commitment on the hardware.
Standard Recovery Support for AA Solutions also provides top-of-queue priority for software support
with time-based commitments for providing permanent patches for critical problems.
= accountability: HP simplifies multivendor complexity, delivering seamless support across the
AA Solution environment.
= certainty: Know when your system will become operational after a failure, and use this knowledge
to improve your IT infrastructure and decision making.
= productivity: Fast reactive support ensures that problems are resolved quickly to improve IT staff
and end-user productivity.
= Single source for support of AA Solution environments
= 24×7 Software Support
= Integrated support for the AA Solution/Windows NT and Windows 2000 operating system
environments
= Committed Microsoft software hot fix times
= Priority escalation paths
= On-site support assistance (as required)
= 24×7 Hardware Support
= Immediate response with 6-hour hardware call-to-repair
® Windows NT ® and Windows
support services
for hp netservers
® 2000 operating systems, AA