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ACU Utility
For detailed information about using ACU, see the HPE Array Configuration Utility User Guide at
I/O Cards and Networking Software on the Hewlett Packard Enterprise website at http://
www.hpe.com/info/integrity-iocards-docs.
Click the link for your HP-UX version. Support guides are listed alphabetically in the "User guide"
section.
Installation Troubleshooting
This section provides basic server troubleshooting information to help you diagnose common
issues that can occur during server installation.
Troubleshooting Methodology
The server was tested prior to shipping. Failures encountered during installation can be due to
damage that occurred in transit. Reseating connectors can solve problems that result from rough
handling. If you are installing components or assemblies, compatibility problems or incorrect
installations can be the cause of the problems. If you are installing components or assemblies,
check that items are correctly installed and that all connectors are fully engaged. If the unit does
not power on, check the power source before proceeding.
If a problem is encountered during initial operation, remove any add-in or optional components
and retest the server before continuing. Verify basic server operation before installing additional
cards and configuring software and hardware for the server requirements.
Troubleshooting is based on observation of server status indications and error messages, and
by checking system event logs. You can also observe the LED indicators on the front and rear
of the server. Error messages are displayed on local and remote consoles. System history
(console, event, and history logs) is available through the iLO 2 MP, and is accessed through
the console.
Offline troubleshooting programs are available on the resource CD that is shipped with the Hewlett
Packard Enterprise server. To troubleshoot the server, you must be familiar with the Offline
Diagnostics Environment (ODE) which runs in the Extensible Firmware Interface (EFI).
Descriptions and user information about offline troubleshooting tools are available at: http://
www.hpe.com/info/bizsupport.
The offline tools are available for download at http://www.hpe.com/support/softwaredepot.
Troubleshooting Using the Server Power Button
The server Power button on the front panel operates differently depending on how long you press
and hold the button, and on what the system is doing when the button is pressed. You must be
aware of the Power button functionality to properly troubleshoot the system.
Table 37
describes what happens when you press the Power button.
Table 37 Server Power Button Functions
Action
Server Power Button Function When Server is On and at EFI
Press and hold the Power button for one to three
seconds
Press and hold the Power button for five seconds
or longer
Server Power Button Function When Server is On and OS is Running
Press and hold the Power button for one to three
seconds
112
Installing the System
Reaction
System power turns off immediately (hard power off).
System power turns off immediately (hard power off).
System power turns off (software controlled power off).
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Table of Contents
Troubleshooting
