Oce Arizona 250 GT User Manual page 10

Preface
Customer Service
If your printer malfunctions and you are unable to resolve the problem, field service
technicians can be dispatched to your site to conduct repairs. Service visits are paid
for by the customer, either under a maintenance agreement, by purchase order or
prepayment. Time and material rates are charged for any service not covered under
a maintenance agreement. Before calling to report a problem, gather as much
information about the problem as possible and have it ready to provide to your
customer care center. The more information you can provide initially, the more
quickly the problem can be corrected.
Responsibilities of the Operator
The operator of the Arizona 250 GT must be properly trained. Océ provides training
for the operator in the use of the printer hardware and software at the time of
installation. It is the customer's responsibility to ensure that only properly trained
personnel operate the printer. Operators must be fully versed in the operation of
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local Océ representative.
The operator or other trained personnel are expected to handle all user maintenance
as detailed in the User Guide, and also replacement of consumable parts (except print
heads). If your site has a technician in charge of printer maintenance, that person is
the optimal candidate. While any trained operator may perform routine maintenance,
the best maintenance results from familiarity with the printer's internal operation and
history.
The printer requires daily printhead maintenance to ensure the highest print quality
and longer life for the printheads. The printer design provides you easy access to
perform this simple task. Periodic cleaning must be scheduled for some components
on a weekly basis. A few minutes spent cleaning also helps to ensure optimal printer
function and the highest quality prints.
It is the responsibility of the operator to try to eliminate simple problems before
calling a service representative. But knowing when to call for service is also
important. An untrained operator must not attempt to service the printer as this may
cause further damage. When you have determined that a service call is required, call
as soon as possible. See the Maintenance section for more details.
Responsibilities of the Arizona 250 GT Service Technician
Field service technicians must have Océ Display Graphics Systems Arizona 250 GT
service training. The service technician is responsible for all repairs, upgrading and
modification requested by the customer or mandated by the Océ Display Graphics
Systems Service and Support Group. Service personnel are furnished with proper
tools for the installation and maintenance of the printer. In addition to the tools and
custom kits, each engineer will have basic tools for proper maintenance and
servicing.
10 Chapter 1 Introduction
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. For any operator unfamiliar with its operation, Onyx
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training is required. Training courses are available; contact your