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Canon imageRUNNER ADVANCE 4045 Trouble Error Codes List
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Canon imageRUNNER ADVANCE 4045 Trouble Error Codes List

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Canon iR Advance 4045 Trouble Error Codes List

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Summary of Contents for Canon imageRUNNER ADVANCE 4045

  • Page 1 Canon iR Advance 4045 Trouble Error Codes List...
  • Page 2 Code Description Remedy 1. Go through the following to clear the error: COPIER> FUNCTION> CLEAR> ERR; and then turn OFF and then ON Fixing temperature abnormal rise the power. 2. Check connection of the The temperature detected by the Connectors (Thermistor Connector: E000- main thermistor does not rise to 0001...
  • Page 3 is less than 150 deg C (Film Unit). 4. Replace the Fixing Main continuously for 400 msec 1.3 sec Unit. 5. Replace the DC Controller PCB after it has indicated 140 deg C. (UN2). 1. Go through the following to clear the error: COPIER>...
  • Page 4 and the developing assembly is gear. (If rotating, false detection by the 0000 clogged with toner. sensor is doubted. Feed the toner to the The Developing Assembly Toner developing unit in service mode: Sensor (S25) detects the absence COPIER > FUNCTION > INSTALL > of toner, while the Sub Hopper TONER-S.) 2.
  • Page 5 (S26) connection detection signal is absent for 100 msec 10 times in sequence. * Error occurs after the delivery if a paper in passage exists. Code Description Remedy Failure of the Bottle Motor (M17) When the disconnection status of the bottle motor (M17) is detected 15 times or more continuously with the 100ms cycle during the 1.
  • Page 6 lock signal does not indicate a Replace the DC Controller PCB (UN2). locked state for 6.5 sec. after a switchover is made from low to normal speed or for 8 sec. after a switchover is made from normal to low speed. * The same condition is detected after the error retry is Error in EEPROM access...
  • Page 7 of the CCD home position. flexible cable(Reader Controller PCB 0002 The attempt to detect the home (UN4)-Main Controller PCB 2 (UN14)). 2. position fails when the CCD is Replace the flexible cable. 3. Replace the moved back. CCD HP sensor (S11). 4. Replace the Polygon Motor (M11).
  • Page 8 E246- System error Contact to the sales companies. 0002 E246- System error Contact to the sales companies. 0003 E247- System error Contact to the sales companies. 0001 E247- System error Contact to the sales companies. 0002 E247- System error Contact to the sales companies. 0003 E247- System error...
  • Page 9 Codec error E315- Replacement of the Main Controller PCB. 0007 JBIG encode error. E315- Codec error 1. Replace the SDRAM. 2. Replace the HDD. 3. 000d JBIG decode error Replace the Main Controller PCB E315- Codec error 1. Replace the SDRAM. 2. Replace the HDD. 3. 000e Soft decode error Replace the Main Controller PCB.
  • Page 10 Abnormal interruption is 0521 detected after starting the operation. Code Description Remedy Codec error E315- Interruption does not occur although jcdImage device. 0530 2 minutes have passed after starting the operation. Codec error E315- Abnormal interruption is detected jcdImage device. 0531 after starting the operation.
  • Page 11 E350- System error Contact to the sales companies. 0003 E350- System error Contact to the sales companies. 3000 Main Controller PCB 2 1. Disconnect and then connect the E351- communication error connector of the Main Controller PCB 2. 0000 Main Controller PCB 2 2.
  • Page 12 PCB and the DADF. Release Motor (M2) error The sensing level of the release 1. Replace the Release Motor HP Sensor E413- motor HP sensor (SR11) does not (SR11). 2. Replace the Release Motor 0001 change within a specified period (M2).
  • Page 13 EEPROM error E505- The checksum data for the Replace the Punch Controller PCB. 0002 EEPROM on the punch controller PCB has an error. 1. The Rear End Assist Home Position Rear end assist home position Sensor (PI109) is faulty. 2. The wiring error between the Finisher Controller PCB and E514-...
  • Page 14 position sensor when the front aligning plate is faulty. 4. The front alignment plate front motor has aligning plate motor (M103) is faulty. 5. The been driven for 4 seconds. finisher controller PCB is faulty. Staple home position error 1. The wiring between the finisher controller Stapler fails to move from the E531- PCB and stapler is faulty.
  • Page 15 1. The swing home position sensor (PI105) Swing home position error is faulty. 2. The wiring between the finisher The stapler does not return to the E535- controller PCB and swing motor is faulty. 3. swing home position when the 8002 The swing mechanism is faulty.
  • Page 16 Finisher) is faulty. 2. The wiring between the 8001 If the tray does not return to home position finisher controller PCB and tray 1 when the tray 1 shift motor is driven for 25 shift motor is faulty. 3. The tray seconds.
  • Page 17 OFF when the tray 1 shift motor is at a finisher controller PCB and tray 1 stop. shift motor is faulty. 3. The tray up/down mechanism is faulty. 4. The tray 1 shift motor (M107) is faulty. 5. The finisher controller PCB is faulty. Additional Tray Lift Motor timeout error 1.
  • Page 18 The finisher controller PCB is faulty. Description Remedy Code 1. The tray 2 shift area sensor PCB is faulty. 2. The wiring between the finisher The tray 2 shift motor speed error controller PCB and tray 2 shift motor is E542- The lock detection signal turns OFF faulty.
  • Page 19 and cannot move from HP, it is physically removed. 4. Check if the Shift detected as an error if the same Roller Release Sensor (S3) failure symptom occurs again after the first occurs. retry. Shift Roller Release Motor fails to move from HP 1.
  • Page 20 Gripper Open/Close Motor fails to return to HP 1. Check if the Motor (M7) Connector is At initial rotation, when the Motor physically removed. 2. Replace the Motor. E571- rotates for specified period of time 3. Check if the Gripper Arm HP Sensor 0002 and cannot return to HP, it is (S13) Connector is physically removed.
  • Page 21 1. The punch home position sensor and punch Punch home position error motor clock sensor is faulty. 2. The wiring The puncher does not detect between the punch controller PCB and sensor is the punch home position E590- faulty. 3. The punch mechanism is faulty. 4. The 8001 sensor when the puncher puncher motor is faulty.
  • Page 22 Trailing edge sensor error The voltage of the light 1. The LED PCB and photosensor PCB is faulty. E592- received is 2.0 V or more even 2. The punch controller PCB is faulty. 3. The 8002 when the light emitting duty of finisher controller PCB is faulty."...
  • Page 23 when the light emitting duty of the horizontal registration sensor 3 (LED3,PTR3) has been decreased to 0%. Horizontal registration sensor 4 error The voltage of the light 1. The wiring between the LED received is 2.5 V or less even PCB/photosensor PCB and punch controller E592- when the light emitting duty of...
  • Page 24 Code Description Remedy Horizontal registration home 1. The horizontal registration home position position error (PI61) is faulty. 2. The wiring between the At time of horizontal registration punch controller PCB and sensor is faulty. E593- motor initialization, the punch 3. The horizontal registration mechanism is slide unit does not leave the faulty.
  • Page 25 Position Sensor does not change roller drive mechanism is faulty. 3. The although the Paper Fold Motor is paper folding motor (M2) is faulty. 4. The driven for a specified period of saddle stitcher controller PCB is faulty. time. Guide home position error 1.
  • Page 26 driven forward for 0.5 sec. Stitcher (front) home position error 1. The stitcher home position sensor (front) E5F5- The stitching home position (SW7) is faulty. 2. The stitcher (front) is 8002 sensor does not turn OFF when faulty. 3. The saddle stitcher controller the stitch motor (front) has been PCB is faulty.
  • Page 27 The paper pushing plate leading position sensor (PI14), paper pushing 8005 edge position sensor does not turn plate top position sensor (PI15), and OFF when the paper pushing plate paper pushing plate motor clock sensor motor has been driven for 0.5 sec. (PI1) is faulty.
  • Page 28 saved on SRAM cannot be read, the phenomenon that the communication is repeated occurs. Self test error of encryption module A self test of the Ipsec Board was Upgrade the system after HDD format. E615- conducted, and an error was When this error occurs, normal network 0001 detected.
  • Page 29 the error retry after the communication failure with the finisher. Erroneous communication with finisher (transmission retry error) 1. Check the cable. 2. Replace the DC E713- The communication does not restart by Controller PCB (UN2). 3. Replace the 0001 the error retry after the communication Finisher Controller PCB.
  • Page 30 Code Description Remedy Erroneous communication with cassette pedestal After the presence of a 1. Check the cable. 2. Replace the DC Controller E716- cassette pedestal has PCB (UN2). 3. Replace the Cassette Pedestal Driver 0000 been detected, the PCB. communication fails to be normal for 5 sec.
  • Page 31 was connected before turning OFF the power is not connected at power- IPC error at Card Reader operation Check the cable, and then go through the following to E719- Open circuit of IPC, clear the error: Service Mode > COPIER > 0012 unable to recover the IPC FUNCTION >...
  • Page 32 PDL communication error 1. PDL reset processing. 2. Turn OFF and then ON No reply from PDL. Due E730- the power. 3. Check the connection of the Main to failure of Subbootable, Controller PCB. 4. Reinstall the firmware. 5. Replace A006 or no existence, there is the Main Controller PCB.
  • Page 33 Controller PCB and the Main Controller PCB. Error in the reader type E732- When a scanner for the different model Replace to the proper reader. 8888 is detected during the communication with the reader Detection of Reader The Reader is detected for the first time with the printer model.
  • Page 34 PCB 2. 1. Check the connection of the LAN Connector. 2. Check the connection of E740- Network Controller error the Main Controller PCB 1. 3. Invalid MAC address. 0002 Replacement of the Main Controller PCB 1. DDI communication error 1. Connection error between the Main The Reader Controller PCB detected Controller PCB and the Reader E743-...
  • Page 35 1. Turn OFF and then ON the main Processing Chip on the Main Controller 0001 power. 2. Remove and then install PCB 2. the DDR2-SDRAM (J201) on the Main Controller PCB 2. 3. Replace the DDR2-SDRAM on the Main Controller PCB 2. 4. Replace the Main Controller PCB 2.
  • Page 36 When lock signal failed to be Exhaust Fan (Rear) (FM3). 3. Replace the detected for 15 sec while the DC Controller PCB (UN2). Exhaust Fan (Rear) (FM3) is driven. * The same condition is detected after the error retry is performed.
  • Page 37 Cooling Fan (FM7) (J2209/J2509/J206). 2. Replace the Paper 0003 When lock signal failed to be Cooling Fan (FM7). 3. Replace the DC detected for 15 sec while the Paper Controller PCB (UN2). Cooling Fan (FM7) is driven. * The same condition is detected after the error retry is performed.
  • Page 38 Controller Cooling Fan (FM12) is Replace the controller cooling fan 0005 detected. (FM12). 3. Replace the main controller PCB 1 (UN25). Canon iR Advance 6055 Trouble Error Codes List Description Remedy Code 1. Check the connection of the Fixing Assembly. (Connection error of the Drawer, connector disconnection, open circuit) ->...
  • Page 39 Fixing Assembly high temperature error 1. Check if the cable of the Thermistor (software detection) is caught. -> Replace the Thermistors. - • The Fixing Main Thermistor (THM1) > Replace the Fixing Upper Unit. 2. IH E001- detects 230 degC or higher. • The control error.
  • Page 40 Fixing Assembly temperature rise error E002- Turning OFF and then ON the power Clear the error. 0010 without clearing the error. 1. Check the connection of the Fixing Main Thermistor (THM1). -> Replace Fixing Assembly temperature decrease the Fixing Main Thermistor Unit. 2. error Check the installation of the Fixing The Fixing Main Thermistor (THM1)
  • Page 41 Fixing Cleaning Web errort error E005- Turning OFF and then ON Clear the error. 0010 the power without clearing the error. 1. Check the connection of the Main Driver PCB (PCB2) and the Drum Motor (M1). Motor side: J2138, PCB side: J109 2. Check the voltage of the Drum Motor (M1) J2151.
  • Page 42 1. Check the connection of the ETB Disengage Sensor (PS56). Sensor side: J2101, J3270, PCB side: J343 (Duplex Driver PCB (PCB4)) 2. Check the connection of the Duplex Feed Left Motor (M19). Motor side: J2107, J3044 (relay), PCB side: J330 (Duplex Driver PCB (PCB4)) 3. ETB disengagement error Replace the ETB Disengage Sensor (PS56).
  • Page 43 Motor side: J2107, J3044 (relay), PCB side: J330 (Duplex Driver PCB (PCB4)) 3. Replace the ETB Disengage Sensor (PS56). 4. Replace the Duplex Feed Left Motor (M19). 5. Replace the Duplex Driver PCB (PCB4). 6. Replace the DC Controller PCB (PCB1). NOTE: Check if the Disengagement Cam is stained.
  • Page 44 1. Check the connection of the Toner Excess Error in the Toner Excess Supply Sensor (TS2). Sensor side: J2038, J3124 Supply Sensor connection (relay), J3090 (relay) PCB side: J3091 (relay), E020- detection J115 (Main Driver PCB (PCB2)) 2. Replace the 0003 The connection detection Toner Excess Supply Sensor (TS2).
  • Page 45 1. Check the connection of the Connector. Motor side: J2036, Buffer Unit relay: J3124, Front side relay: J3090, Rear side relay: J3091, Main Driver PCB (PCB2) side: J115 2. Replace the Toner Feed Motor (M28). Toner Feed Motor error E025- 3.
  • Page 46 1. Check for error around the Lifter of Cassette 4 Lifter Motor error E041- the Cassette 4. 2. Check for hindrance Overcurrent of the Cassette 4 Lifter 0004 to smooth movement of the Cassette Motor was detected. Base Plate of the Cassette 4. 1.
  • Page 47 Check the loosening of screw on the Slider Pin and abrasion of the pin. Tighten the screw or replace the Slider Pin. 1-D-3. Replace the Primary Charging Assembly. 2. Replace the Main Driver PCB (PCB2). 3. Replace the DC Controller PCB (PCB1). 1.
  • Page 48 Shaft. (Check if the drum fixation cylinder is properly installed.) 4. Check if the Dustproof Glass is soiled. If necessary, clean it. 5. Check the installation of the Laser Scanner Unit (connector connection, open circuit, the caught cable). 6. Check the installation of the Primary Charging High Voltage PCB (PCB11), and its connection (connector connection, open circuit, the...
  • Page 49 open circuit, the caught cable). 6. Replace the parts. • Primary Charging Assembly • Primary Charging High Voltage PCB • Drum Motor (M1) • Main Driver PCB (PCB2) • DC Controller PCB (PCB1) High voltage setting error With the state in which the developing AC is output, 600V or higher developing DC output was detected.
  • Page 50 (relay), J114 (Main Driver PCB (PCB2)) 1-B. In the case that the Pre-transfer Charging Shutter is stopped at rear side (close operation position) 1-B-1. Check that the Primary Fan Duct is closed. Close the Primary Fan Duct. 1-B-2. Check movement of the pin to push the Pre-transfer Charging Shutter Sensor (PS95).
  • Page 51 the way 1-C-1. Check abrasion of the Slider Pin. Replace the Slider Pin. 1-C-2. Replace the Pre-transfer Charging Assembly. 2. Replace the DC Controller PCB (PCB1). 1. Check the connection between the Main Driver PCB (PCB2) and the High Voltage Unit.
  • Page 52 Duplex Driver side (J311) and the Transfer High Voltage side (J3061). (In addition, check that 24V is output.) 2. Check the connection of the Transfer High Voltage PCB (J3306). 3. Replace the ETB Unit. 4. Replace the Duplex Driver PCB (PCB4). 1.
  • Page 53 change, lock was unlocked for 1 Relay Harness connection to Polygon Motor second or longer. (Laser diode is and BD PCB: J3011 3. Replace the Laser not lit up/failure of the BD Scanner Unit. 4. Replace the Laser Driver PCB/power supply error, or PCB (PCB35).
  • Page 54 at start-up. (Power is not Controller PCB (PCB1) and the Laser Driver supplied/Polygon Motor signal PCB (PCB35). DC Controller side: J471, error) J472, Laser Driver side: J5100, J5101, Relay Harness connection to Polygon Motor (M44) and BD Sensor: J3011 3. Replace the Laser Scanner Unit.
  • Page 55 Laser Scanner Cooling Fan error. The Fan stop signal is detected 1. Check the connection of the Connector. 2. E121- for 5 seconds or longer and retry Replace the Laser Scanner Cooling Fan 0001 is failed 4 times in a row (FM16).
  • Page 56 Driver side (12V to 1pin, 5V to 3pin, 3.3V to 4pin). -> If not, replace the DC-DC Converter PCB. 4. Replace the Duplex Driver PCB (PCB4). 5. Replace the DC Controller PCB (PCB1). Error in Relay PCB connection 1. Check the connection of the DC Controller detection PCB (PCB1) and the Relay PCB (PCB5).
  • Page 57 Error in Developing High 1. Check the connection between the Main Voltage PCB connection Driver PCB (PCB2) and the Developing High detection Voltage PCB (PCB12). Main Driver side: J112, E197- Connection between the Main 0011 Developing High Voltage side: J3511 2. Driver PCB (PCB2) and the Replace the Developing High Voltage PCB Developing High Voltage PCB...
  • Page 58 Driver PCB (PCB1). Power supply (24V) error E227- 1. Connector disconnection/open circuit of the 24V port is OFF when the 0001 Reader Power Supply. 2. Failure of power supply. power is turned ON.B Power supply (24V) error E227- 1. Connector disconnection/open circuit of the 24V port is OFF when a job 0002 Reader Power Supply.
  • Page 59 output request waiting status Check the connection of the Sub PCB in the Main 0002 It was detected that 3 Controller PCB 1 Box. 3. Check the connections minutes passed with image of the DC Controller PCB and the Main Controller output request waiting PCB 1.
  • Page 60 Driver PCB. 3. Replace the Main Driver PCB (PCB2). 1. Check the connection between the AC Driver PCB and the Main Driver PCB Current Sensor error (connector disconnection, open circuit, short E263- An error is detected in the value of circuit of harness).
  • Page 61 and Scanner Unit (Reader) disconnection/open circuit of the Reader Within the specified period of time, Controller PCB (PCB1). 3. Failure of the communication between the Scanner Unit (Reader). 4. Failure of the Reader Controller PCB and Reader Controller PCB (PCB1). Scanner Unit (Paper Front) is not started.
  • Page 62 Main Controller PCB 2 Main Controller PCB 2. communication error. E354 System error Contact to the sales companies. E355 System error Contact to the sales companies. Communication error between Reader Controller PCB (PCB1) 1. Connection error between the DADF Driver and DADF PCB (PCB1) and the Reader Controller PCB E400-...
  • Page 63 although the Tray Lifter Motor Sensor (SR6). 4. Failure of the Tray Lifter Motor (M8) is driven. (M8). DADF Disengagement Motor 1 1. Connector disconnection/open circuit of the (M6) error Disengagement HP Sensor 1 (SR15). 2. The DADF Disengagement HP Connector disconnection/open circuit of the E413- Sensor 1 (SR15) is not turned...
  • Page 64 Not proper DADF is installed. Failure of the Reader Controller PCB 0001 (PCB1). 3. Failure of the DC Controller PCB. 4. Failure of the Main Controller PCB. Communication error (Finisher- 1. The Finisher Controller PCB is faulty. 2. E500- The host machine DC Controller PCB is 0000 The communication with the host faulty.
  • Page 65 L1) B. EEPROM error with the Insertion Unit (failed data reading/ writing) (Document Insertion/Folding Unit-H1) A. The checksum for the EEPROM data has an error. B. Data failed to be read properly. 1. The Rear End Assist Home Position Rear end assist home position Sensor (PI109) is faulty.
  • Page 66 Finisher Controller PCB is faulty. Front aligning plate home position 1. The Front Aligning Plate Home Position error (Finisher-E1) Sensor (PI106) is faulty. 2. The wiring The aligning plate does not leave between the Finisher Controller PCB and E530- the Aligning Plate Front Home Front Aligning Plate Motor is faulty.
  • Page 67 The Stapler does not leave the Finisher Controller PCB and Swing Motor is swing home position when the faulty. 3. The swing mechanism is faulty. 4. Swing Motor has been driven for 3 The Swing Motor (M106) is faulty. 5. The seconds.
  • Page 68 faulty. 5. The Finisher Controller PCB is faulty. Code Description Remedy 1. The Tray 1 Shift Area Sensor PCB The Tray 1 Shift Motor clock error is faulty. 2. The wiring between the (Finisher-E1) Finisher Controller PCB and Tray 1 E540- The FG input cannot be detected when Shift Motor is faulty.
  • Page 69 detects the paper surface during paper Shift Motor is faulty. 3. The tray surface detection operation. 2. A up/down mechanism is faulty. 4. The discontinuous area is detected during tray Tray 2 Shift Motor (M105) is faulty. 5. operation. 3. During evacuation operation, The Finisher Controller PCB is faulty.
  • Page 70 specified times while the fan operates. faulty. 4. The Paper Folding Unit Controller PCB is faulty. Error in Slowing Timing Sensor (Document Insertion/Folding Unit-H1) 1. Connector of the Slowing Timing E562- The receiving-light intensity failed to be Sensor (S24) is disconnected. 2. 8001 within the threshold although the emitting- Slowing Timing Sensor (S24) is...
  • Page 71 Code Description Remedy Error in the Upper Stopper HP Sensor (Document Insertion/ The receiving-light intensity failed to be Folding Unit-H1) E562- within the threshold although the emitting- 1. Connector of the Upper 8004 light intensity is adjusted to be within the Stopper HP Sensor (S16) is threshold when adjusting the Sensor.
  • Page 72 The C-fold Stopper Motor HP disconnected. 4. C-fold Stopper HP Sensor failed to be ON despite Sensor (S17) is faulty. the drive of specified pulse in the case that the C-fold Stopper Motor started to be driven while the C-fold Stopper Motor HP Sensor was OFF.
  • Page 73 (CL101), ang Stack Ejection Lower Roller Clutch (CL102) is faulty. 5. The Finisher Controller PCB is faulty. 1. The Punch Home Position Sensor Punch home position error (PI63) and Punch Motor Clock Sensor (External 2 Hole Puncher) (PI62) is faulty. 2. The wiring between the E590- The Puncher does not detect the Punch Controller PCB and Sensor is...
  • Page 74 is 2.0 V or more even when the faulty. light emitting duty of the Trailing Edge Sensor has been decreased to 0%. Code Description Remedy Horizontal Registration Sensor 1 error (External 2 Hole Puncher) 1. The wiring between the LED The voltage of the light received PCB/Photosensor PCB and Punch Controller E592-...
  • Page 75 Horizontal Registration Sensor 3 Controller PCB is faulty (LED3, PTR3) has been increased to 66% or more. Horizontal Registration Sensor 3 error (External 2 Hole Puncher) The voltage of the light received 1. The LED PCB and Photo sensor PCB is E592- is 2.0 V or more even when the faulty.
  • Page 76 unit has been driven for 37 mm. Tray Lift Motor of Paper Folding 1. Connector of the Tray Lift Motor (M2) is Unit failed to go through HP disconnected 2. Tray Lift Motor (M2) is faulty E5E1- (Document Insertion Unit-L1) 3.
  • Page 77 (Finisher-E1) Finisher Controller PCB and Stack Ejection Motor, and between the Finisher Controller PCB and Shutter Clutch is faulty. 3. The positioning plate drive mechanism is faulty. 4. The Paper Positioning Plate Motor (M4) is faulty. 5. The Saddle Stitcher Controller PCB is faulty. 1.
  • Page 78 turn OFF when the Aligning Motor has been driven for 50 pulses. Stitcher (rear) home position error (Finisher-E1) The Stitcher Home Position 1. The Stitcher Home Position Sensor (rear) E5F4- Sensor does not turn ON (SW5) is faulty. 2. The Stitcher (rear) is faulty. 3. 8001 when the Stitch Motor (rear) The Saddle Stitcher Controller PCB is faulty.
  • Page 79 Paper Pushing Plate Motor Pushing Plate Motor (M8) is faulty. 4. The Saddle has been driven for 150 Stitcher Controller PCB is faulty. msec. 1. The Paper Pushing Plate Home Position Paper Pushing Plate Motor Sensor (PI14), Paper Pushing Plate Top Position clock error (Finisher-E1) Sensor (PI15), and Paper Pushing Plate Motor E5F6-...
  • Page 80 specified temperature. Failure of the HDD encryption key (hardware configuration error/initialization E610- error/encryption key Check the hardware configuration. 0001 error/encryption processing error) The Encryption Board does not exist. Failure of the HDD encryption key (hardware configuration error/initialization error/encryption key E610- error/encryption processing Check the hardware configuration.
  • Page 81 key (hardware configuration 0202 error/initialization error/encryption key error/encryption processing error) Error in the encryption processing part. Failure of the HDD encryption key (hardware configuration error/initialization E610- error/encryption key Turn OFF and then ON the power. 0301 error/encryption processing error) Failed to create the encryption key.
  • Page 82 processing error) Error is detected during decryption. Failure of the HDD encryption key (hardware configuration error/initialization E610- error/encryption key error/encryption Turn OFF and then ON the power. 0501 processing error) Error in document management information on /FSTDEV. Rebooting due to SRAM corruption when executing a transmission job that secures disconnection of the power In the case that reboot is repeated at...
  • Page 83 Cable 2. Replace the DC Controller PCB. 1. Check the cable connection. Check the connection between IPC communication error (recovery error) E711- DCON side (J462) and Finisher Communication between the host machine 0020 Lattice side (J9043) Finisher and the Finisher was lost. Cable 2.
  • Page 84 the host machine and the Finisher was lost. Communication error with the NE Controller Error when the NE Check the cable, and then go through the following to E717- Controller is started. The clear the error: Service Mode > COPIER > 0001 NE Controller which was FUNCTION >...
  • Page 85 IPC error at Card Reader operation Check the cable, and then go through the following to E719- Open circuit of IPC, clear the error: Service Mode > COPIER > 0012 unable to recover the IPC FUNCTION > CLEAR > ERR. communication.
  • Page 86 Description Remedy 1. Turn OFF and then ON the Third party PDL communication error power. 2. Check the cable E730- Communication error with the print connection. 3. Replace the Open 9004 server. I/F PCB, F Link PCB (Main/Sub). 4. Replace the Main Controller PCB. 1.
  • Page 87 setting of the Main Controller. is executed at startup). 3. Replace the Reader Controller PCB and the Main Controller PCB. Reader type error E732- When a scanner of another model was Replace the Reader with the 8888 detected during communication with the correct one.
  • Page 88 Controller PCB 1. Code Description Remedy DDI communication error 1. Connection error between the Main The Reader Controller PCB Controller PCB and the Reader Controller E743- detected the communication PCB. 2. Failure of the Reader Controller 0000 error between the Main PCB (PCB1).
  • Page 89 error. The TPM PCB is not installed, the TPM E746- Hardware error (TPM) PCB for other model is installed, or failure 0031 of TPM Chip. Location of security information in E746- Error which the system recovery HDD/SRAM is unknown. Execute"Initialize 0032 is not possible occurs (TPM) All Data/Settings".
  • Page 90 Download error E753- Turn OFF and then ON the power. 0001 Firmware update error. Check the log to find where the download error has been occurred. FIN_E1 Staple Finisher-E1/Booklet Finisher-E1 G3CCB Super G3 FAX Board-AF1/Super G3 2nd Line Fax Board-AF1/Super G3 3rd/4th Line Fax Board-AE1 G3CCM Super G3 FAX Board-AF1/Super G3 2nd Line Fax Board-AF1/Super G3 3rd/4th Line Fax...
  • Page 91 Image Exhaust Fan (FM3) is turned 1. Check the outlet voltage. -> Connect to the correct outlet. 2. Check the Fixing Power Supply error connection between the Main Driver E808- Detected 145V (100V/120V PCB (PCB2) and the Fixing Power 0001 model)/290V (230V model) or higher Supply PCB (PCB10).
  • Page 92 matched. with the one for the correct location (voltage). 1. Check the connection between the Main Driver PCB (PCB2) and the Fixing Power Supply PCB (PCB10). 2. Check the connection between the Fixing Power Supply error E808- Fixing Power Supply PCB (PCB10) and the Heater 0008 Current fluctuation error.
  • Page 93 1. Check the operation of the Fixing Shutter Gear (overload, etc.). 2. Check the operation of the Fixing Shutter Motor (M15) at the initialization Fixing Shutter Motor error operation of the Fixing Shutter. 3. Check the The Fixing Shutter HP E840- detection of the Fixing Shutter HP Sensor (PS53) Sensor (PS53) failed the...
  • Page 94 POD Deck Air Heater errorr 1. Check connector disconnection/improper high. connection. - > Disconnect and then connect the [POD Deck Lite] Air Heater connector. Target connector: Deck Lite Controller E906- low temperature error When 0002 J03, J05 BoxDriver J52, J54, J58, J59 2. Replace the heater does not become the Air Heater.