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14 Problem Solving
Network-related Problems
This section describes how to resolve network related problems.
When you cannot communicate with other SMB machines
If [Auto Master Mode] of SMB
is set to [On], the number of
machines whose information
can be stored is limited. The
number depends on the
network environment.
When using TCP/IP
The possible causes, check points, and remedies when using TCP/IP (LPD) are as follows.
Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows Server 2003, Windows
Server 2008, Windows Server 2008 R2, Windows Server 2012, or Windows Server 2012 R2.
When you cannot print
The IP address is incorrect.
The volume of the print data
sent in an instruction from a
computer exceeded the
maximum receivable volume
when the LPD spool is set to
memory spool.
An unrecoverable error
14
occurred during the printing
process.
The machine is not set to the
transport protocol
corresponding to the computer.
The machine is trying to
process a data format that
does not match the data
format of the print data
transmitted from a computer.
386
Cause
The machine or other SMB
machines cannot be searched
from the Network Computers
icon.
Cause
Request your network
administrator to check the
machine's IP address.
Confirm the memory amount
for the LPD spool and the
volume of the print data
transmitted by an instruction.
Confirm whether any error
messages are displayed on the
control panel.
Confirm the transport protocol
selected on the machine.
Check point
Confirm the setting of
[AutoMaster Mode] of SMB. If
the setting is enabled, change
it to [Off].
Check point
Set a correct IP address on the
machine.
If the one file of print data
exceeds the memory amount,
divide the file not to exceed the
amount.
If the print data is divided into
multiple files and exceeds the
memory amount, decrease the
number of files not to exceed
the amount.
Restart the machine. Wait until
the screen completely goes out
to switch on the machine
power.
Select the transport protocol
corresponding to the computer.
Set not to output Ctrl-D.
-
Remedy
Remedy
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