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14 Problem Solving
Error Code
017-771
[Cause]
[Remedy] Execute the operation again. If the error still is not resolved, contact our Customer
017-772
[Cause]
[Remedy] Take one of the following measures.
017-780
[Cause]
[Remedy] No measure is required.
Note
017-782
[Cause]
[Remedy] Execute the operation again. If the error still is not resolved, contact our Customer
017-783
[Cause]
[Remedy] Take one of the following measures:
017-784
[Cause]
017-785
[Remedy] Execute the operation again. If the error still is not resolved, contact our Customer
017-786
017-787
[Cause]
[Remedy] Print by a method other than Google Cloud Print.
018-400
[Cause]
[Remedy] Remove the inconsistency of the IPSec settings, and enable IPSec again.
14
018-405
[Cause]
[Remedy] The account is disabled in the active directory of the authentication server, or the access
018-406
[Cause]
018-407
[Remedy] Set different IP addresses to each Ethernet. When setting the same IP address to each
018-408
[Cause]
[Remedy] Change the IPv4 address of Ethernet2.
420
Cause and Remedy
An error occurred.
Support Center.
The scanned documents is completely blank.
Check whether the document is blank or whether the side of the document to be
scanned is loaded correctly.
Select [Image option] in the [Advanced Settings] screen and set the scan density to
be [Darken].
If the error still is not resolved, contact our Customer Support Center.
When [Enabled] is set to [Auto Job Promotion], a bypassed job is automatically deleted
after a certain period of time.
• If necessary, change the setting by set [Disabled] or specify the period of time until a bypassed
job is deleted between 1 minute and 120 hours.
An internal error occurred during image processing.
Support Center.
The memory became insufficient during image processing.
Transmit data with lower resolution.
Transmit data in the setting [Output Color] to [Black & White].
An internal error occurred during image processing.
Support Center.
An error occurred while processing data for printing of Google Cloud Print.
Although IPSec is enabled, the IPSec settings are inconsistent.
Although [Authenticated by Preshared Key] is set in [IKE Authentication Method], a
passcode is not set.
Although [Authenticated by Digital Signature] is set in [IKE Authentication Method],
an IPSec certificate is not set.
When [Authenticated by Preshared Key] is set in [IKE Authentication Method], set the
passcode.
When [Authenticated by Digital Signature] is set in [IKE Authentication Method], set
an IPSec certificate.
An error occurred during LDAP authentication.
is set to disabled. Consult your network administrator.
The machine detects the identical IPv4 addresses when Ethernet1 and Ethernet2 are
connected to different network and the setting of identical addresses is prohibited.
Ethernet, contact our Customer Support Center.
The IPv4 address already exists in the network of Ethernet2.
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