HP DesignJet 2500CP Service Manual page 28

Troubleshooting Table 1
Problem Hazy stripe in
dark or black
area with
Hi/Semi Gloss
Photo
Solutions Check that
black contains
undercolor
(send RGB to
printer, or add
33% CMY to
black areas
yourself)
Make sure
type B or
default refill
is selected
Use higher image quality settings
Use a LOWER image quality setting
Use HP media
Troubleshooting Table 2
Problem Missing color
PRIOR to refill
Reason Printhead is out
of ink (but got a
little more when
it refilled)
Solution Replace
printhead
1-16
Light line, High Gloss/
any media Semi Gloss
Photo
problems
Try higher Try higher
image quality image quality
setting setting
Switch Make sure
between Type type B or
A and B refills default refill
is selected
Missing nozzles
AFTER refill
Error hiding does
not work in the
first swath after
a type B refill
First swath after a Type B refill
None/ replace
printhead
HP DesignJet CP Series Printers
Non HP
medias
Try different
refill types
A,B or C
Use higher
image quality
settings
Poor start up
AFTER refill
Occasional
occurrence
Check printheads/
recover
printheads
Troubleshooting