Image Quality Troubleshooting Checklist - HP DesignJet 2500CP Service Manual

Image Quality Troubleshooting Checklist

When faced with an Image Quality problem, use the following checklist as a
guide in troubleshooting the problem:
1 Problem reproduction
Reproduce the problem that the customer is seeing using their original
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settings.
2 Printer configuration:
Printhead Service check: Set frequency to 1 Page" (Maximum) (Select
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Image Quality / Printhead Service / Check from the front panel).
Print Mode: Set to Best" (in the printer and in the drivers).
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Dry time: Set to Automatic".
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Select the correct media setting when loading the media.
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Close Loop Color Calibration: Set to On" (Select Image Quality /
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Color Calib. from the front panel).
Printhead Alignment: Select Image Quality / Printhead Service / Align
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Now from the front panel.
3 Hardware check list
Firmware Revision
Check if the latest version of the firmware is installed. If not Install
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the latest firmware revision or download the latest version from the
Plotter Support Web Page. Refer to page 1 3 for information on how to
upgrade the firmware revision. Refer to Chapter 7 for the part number
of the Flash SIMM.
4 Printheads
Printhead Troubleshooting Process:
If you don't have any samples yet, reproduce the original problem with
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the correct printer settings.
Print the Image Quality Print using the exact settings and Media that the
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Customer used when faced with the Image Quality problem ' page 6 5.
Printhead Alignment and Check:
Perform the Printhead Alignment (details ' page 5 12) using HP
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High Gloss Film. If not available, use Coated media if required.
Perform the Printhead Check calibration (details ' page 5 13).
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5 Media
Make sure that you use HP or HP approved media.
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Select the correct media type through the front panel when loading it.
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6-2 HP DesignJet CP Series Printers Image Quality