Fuji Xerox ApeosPort-V C5580 Administrator's Manual page 505

Error Code
021-403 [Cause] Failed to resolve the address of the EP center of Fuji Xerox or EP communication
aggregate server.
[Remedy] Check the followings:




If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
021-404
[Cause] Failed to connect the server or the proxy server. One of the probable cause is that the
power of these servers is switched off.
[Remedy] Check the followings:





If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
Also, when FQDN of the EP communication aggregate server is changed for the EP
communication aggregate server configuration, contact our Customer Support Center.
021-405 [Cause] An error occurred in the SSL communication with the external server.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the error still is not resolved, contact our Customer Support
Center.
021-406 [Cause] The SSL certificate of the external server is not correct.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the error still is not resolved, contact our Customer Support
Center.
021-407 [Cause] Failed to authorize the proxy server while connecting to the EP system via the Internet.
(Receiving HTTP status code 407)
[Remedy] Check the followings:


If the error still is not resolved after checking the above settings, there may be a network
failure or the proxy server settings may be changed or failed. Consult your system
administrator.
If the network works normally but the error still is not resolved, contact our Customer
Support Center.
Cause and Remedy
LAN cable connection
DNS server address setting
The default gateway setting
The subnet mask setting
LAN cable connection
DNS server address setting
The default gateway setting
The subnet mask setting
EP proxy server setting (For BB-Direct configuration)
The login user of the EP proxy server
The password of the EP proxy server
Error Code
15
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