Openworx: Incoming Call Assistant (Ica) - NEC UNIVERGE NEAX 2000 IPS Reference Manual

Chapter 11 Open Application Interface

OpenWorX: Incoming Call Assistant (ICA)

Incoming Call Assistant (ICA) is a service that gives Dterm users a powerful tool to manage
incoming and outgoing calls. These functions can be accessed with the simple touch of an
associated function key.
ICA: Functionality
The user can:
View the caller's name and number on the LCD display for any line or sub-line on the user's
Dterm, even while currently on another phone call. The name lookup comes from the Personal,
External, or Corporate Directory in OpenWorX. The above order is also the search order
priority.
Check for past or current calls to the user's Dterm on any Dterm in the system with an ICA
enabled function key.
Look up past callers and return their calls with the information stored in ICA's database. This is
known as the inbound call log. It will store up to 99 entries.
Check list of calls made by the user. This is called the Outbound Call Log. Up to 99 entries will
be stored.
Supports use of * and # in the user extension with the limitation that the user must be at their
physical device to log in if their extension contains either a * or a #.
Determine if a call was forwarded or transferred.
ICA: Functionality
ICA uses the same database as the entire OpenWorX suite of applications. The following fields from
the OpenWorX Database are accessible.
Caller name (inbound and outbound call log)
Caller number (inbound and outbound call log)
Date and time of each call (inbound and outbound call log)
Whether or not the call was transferred and by whom (inbound call log)
Whether or not the call was forwarded and by whom (inbound call log)
The direct number dialed by the caller (inbound call log)
ICA: Benefits
Able to identify callers on prime lines and sub-lines before they are answered, even while the
user is still on another call.
Identify past callers quickly without having to listen to voice mail.
Identify past callers when you are not at your desk.
Return calls quickly with dial back feature.
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