Callcenterworx Mis - NEC UNIVERGE NEAX 2000 IPS Reference Manual

Chapter 12 Automatic Call Distribution with MIS

CallCenterWorX MIS

The CallCenterWorX Management Information System (MIS 3.0) offers call center managers'
access to the most important real-time and historical data available for workgroups. With this
tool, you are able to maximize agent productivity and assure quality performance in handling
the incoming and outgoing call volume of the center.
CallCenterWorX MIS has a menu-driven user interface. All of the menus show a list of choices
available under a particular topic. Each choice is preceded by a number, which is entered at
the Enter Selection prompt, followed by pressing the Enter key. CallCenterWorX MIS responds
by displaying the requested menu screen, by using one of its prompting methods to ask for
more information, or by displaying the appropriate data screen.
CallCenterWorX ACD 3.0 for Business Turnkey Software Only is available packaged for 10,
20, 30, 40, 60, 80, 100, and 120 Agents. Each combines both the ACD and MIS software on a
CD ROM and comes with a required security key for the main CallCenterWorX PC. The
security key attached to the main CallCenterWorX PC provides the appropriate agent capacity
as well as the main CallCenterWorX supervisor position. Individual security keys can also be
purchased for applications requiring additional supervisor PCs.
CallCenterWorX ACD 3.0 for Business Turnkey Packages
Business Turnkey Packages
CallCenterWorX-B ACD (3.00) (10 Agent Pkg)
CallCenterWorX-B ACD (3.00) (20 Agent Pkg)
CallCenterWorX-B ACD (3.00) (30 Agent Pkg)
CallCenterWorX-B ACD (3.00) (40 Agent Pkg)
CallCenterWorX-B ACD (3.00) (60 Agent Pkg)
CallCenterWorX-B ACD (3.00) (80 Agent Pkg)
CallCenterWorX-B ACD (3.00) (100 Agent Pkg)
CallCenterWorX-B ACD (3.00) (120 Agent Pkg)
CallCenterWorX ACD 3.0 for Business Software Only Packages
Business Software Only Packages
CallCenterWorX-B ACD (3.00) (10 Agent) SW Only
CallCenterWorX-B ACD (3.00) (20 Agent) SW Only
CallCenterWorX-B ACD (3.00) (30 Agent) SW Only
CallCenterWorX-B ACD (3.00) (40 Agent) SW Only
CallCenterWorX-B ACD (3.00) (60 Agent) SW Only
CallCenterWorX-B ACD (3.00) (80 Agent) SW Only
CallCenterWorX-B ACD (3.00) (100 Agent) SW Only
CallCenterWorX-B ACD (3.00) (120 Agent) SW Only
Page 12- 6 UNIVERGE 2000 IPS Request for Proposal (RFP) Reference Guide
NEAX
Issue 6