NEC UNIVERGE NEAX 2000 IPS Reference Manual page 209

Chapter 11 Open Application Interface
Brief Definition of Queues:
Internal – extension to attendant calls within the PBX.
External – calls coming into PBX from an undefined trunk type.
CCSA, FX, TIE, WATS – calls coming into the PBX from trunks in CCSA, FX, TIE or WATS
Trunk Groups.
Priority – calls that must be answered before all other calls.
Paged – people who have been paged to a meet-me paging number, but the parked person is
no longer waiting to be joined.
Vacant – vacant-level intercept when a call goes to an invalid number.
Park T.O. – calls that were parked and have timed out will recall here.
NANS T.O. – internal calls blind transferred but not answered will recall here.
Station Transfer – transferred to the attendant queue by another station or voice mail.
Attendant Transfer – calls transferred from other attendants will arrive on this queue.
Me – This queue is for the attendant's personal monitored number or calls made directly to their
extension.
Brief Description of Call Control Function:
Answer – answers the oldest call in queue or in the priority queue.
Park – allows the operator to park a caller on an orbit number. Once there, dialing that orbit
from any telephone in the system retrieves the caller. This function is also known as "Meet-me
Paging".
Dial – allows the operator to make an outgoing call from his or her extension.
Retrieve – enables the attendants to retrieve parked calls by selecting a caller to retrieve from a
menu of callers that are parked.
Hold – place a caller on hold on one of the loop keys or "un-hold" them as well. The Dterm will
become idle.
Transfer – initiates a supervised transfer once a number has been entered or a directory entry
selected.
Blind Transfer – initiates an un-supervised transfer.
selected beforehand.
Join Park – allows the operator to join an existing caller with a parked caller that is selected from
the parked call menu.
Conference – a conference between the source caller, the destination caller, and the operator.
Source/Destination – used when a supervised transfer is initiated.
completed, the operator may switch voice path back and forth between the existing source and
destination connections.
Camp – camps a caller onto a busy extension.
Cancel – disconnects a call or cancels an existing supervised transfer.
Release – completes a supervised transfer or conference.
Override – allows the operator to perform an executive override of a busy call.
The above functions are mapped to Function Keys (F1 – F12) at the top of the keyboard. The
spacebar can be used to answer the first call in queue and the Enter key will activate dialing or
transfer based on the current call state.
Other Functions and Features Associated With This Screen:
Loop keys allow the attendant to hold up to 10 different callers simultaneously.
The boxes directly below the loop keys are the source and destination boxes. The Source is on
the left and is fully configurable to show the caller name and caller ID if known. Additionally, up
to three lines of information chosen from the directory can be displayed below the name and
number. The destination box is configurable in the same way and shows available information
UNIVERGE 2000 IPS Request for Proposal (RFP) Reference Guide
NEAX
Issue 6
As with Transfer, a number must be
Before the transfer is
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