NEC UNIVERGE NEAX 2000 IPS Reference Manual page 383

is accessible via an IP connection, making system administrators more efficient when managing the NEAXMail
AD-64 system.
Status Monitor The Status Monitor utility monitors the voice messaging system as it answers and routes calls
and it dials phone numbers to deliver messages or turn on message waiting indicators. The Status Monitor
utility displays any error messages for ports. The Status Monitor utility can also be used to reset ports if they
become unable to answer or place calls.
Disk full warning When the number of minutes of message storage left on the system is equal to or less than a
value specified by the system manager, the system asks subscribers to delete unnecessary messages.
On-line reports NEAXMail AD-64 can provide detailed information regarding an organization's incoming
telephone calls. The information, generated in reports, can be used to help make decisions about the
organization, such as staffing levels, productivity, and telephone equipment needs. Reports can be viewed on
the screen or printed on a printer connected to the voice processing system. Reports can also be copied to files
and imported into many word processing, database, and spreadsheet programs. There are five types of on-line
reports: usage reports, directory reports, busy ports report, call log, and error log.
Usage reports These reports give an indication of how much the voice messaging system is being used over
time. These reports can be run for an individual guest, subscriber, extension number, or system ID. Usage of
the entire voice messaging system can also be tracked.
The Usage Bar Graph Report shows the percentage of each hour that a person or box was using the
voice mail system. The bar graph report for the entire system shows the percentage of each hour that the
voice mail system's ports were in use. This percentage equals the number of minutes the ports were busy
divided by the number of minutes they could have been busy. The number of minutes they could have
been busy equals 60 minutes multiplied by the number of ports on the system
The
Usage Table Report may be run for an individual guest, subscriber, and extension number ID or
system ID and reports the total number of calls by system port and total duration of calls in minutes. A
usage table for the entire system shows the total number of calls answered by each system port for each
hour of the day and the duration of calls in total number of minutes. The report also includes grand totals
for day, night, and entire 24-hour periods.
Directory reports Directory reports show the structure of the system, its subscribers, system IDs and message
groups. It is possible to run the report for everyone enrolled in the system, for all extension IDs or for message
groups. Directory reports include a subscriber report, extension list and group reports.
Subscriber Reports Subscriber reports list each subscriber and guest enrolled in the system. The report
includes each personal ID, the number of new messages waiting, the total number of new and old messages,
the date the person last called the voice mail system, the number of days the system saves the subscriber's old
and archived messages, and the access code.
Extension List Reports Extension list reports show every subscriber on the system with the corresponding
extension number ID and the system IDs for any transaction boxes and interview boxes the subscriber owns.
This report does not include guests. For each subscriber, the report lists whether call transfer is currently on or
off, the telephone number that calls will be transferred to, the call transfer type, the number of times the
extension rings, call transfer options, and whether call holding is on or off
Group Reports Group reports provide information about message groups in the system. There are three
different group reports: List of Message Groups (lists groups), Group Membership (lists members of groups),
and Groups Including Person (lists all the message groups of which a subscriber or guest is a member).
Busy port report The busy ports report shows the total number of times all or selected ports were busy. It also
shows the average percentage of time the ports were busy during a specific time period. The busy port report
can be run for all ports on the system or for a selected group of ports.
UNIVERGE 2000 IPS Request for Proposal (RFP) Reference Guide
NEAX
Issue 6
Chapter 19 Voice Messaging Systems
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