NEC UNIVERGE NEAX 2000 IPS Reference Manual page 135

Chapter 7 Attendant Answering Position
Business Attendant System: Speed Dials Pad
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Another versatile screen is the Speed Dial pad shown below
Up to forty (40) Speed Dial fields are available for each attendant. Dragging an entry from the directory
onto the speed dial button automatically programs these fields. Another great feature of these buttons
is that they act as Busy Lamp Fields (BLF). When that user's phone is off hook, the speed dial button
becomes red and when that phone is ringing, the speed dial button blinks red. By right clicking the
button, the operator can enable or disable monitoring, as well as change the name, forward the
person's Dterm, set DND, or initiate a screened, blind, or announced voice call. This is useful for an
operator who also has a set of VIPs for whom they answer calls.
Business Attendant System: Additional Features
As the BAS continues to grow, more features will be added and existing features will be enhanced.
Currently, there are several adjunct applications under development for use directly with the BAS
directory. Apart from the directory, another powerful feature integrated into the BAS client is the ability
to record conversations and playback greetings over the telephone. With the addition of a Dterm
Play/Record Module, the client will be able to automatically record voice conversations and instruct the
software to save the last specified number of conversations. Conversations are saved as .wav files,
which are time; date stamped and rotated in a circular buffer. When it is determined that a call needs to
be saved, the operator simply presses the "Save Recordings" button and the selected call is
automatically saved. Conversely, the operator can save a set of greetings to be played back
immediately every time the phone is answered via the BAS. Greetings playback can be determined
based on "internal" or "external" calls, on groups of caller IDs, or even morning or afternoon. A different
greeting can be recorded for any of the scenarios above allowing the attendant to present a pleasant
and consistent greeting over the telephone.
UNIVERGE 2000 IPS Request for Proposal (RFP) Reference Guide Page 7- 11
NEAX
Issue 6