Chapter 19 Voice Messaging Systems; Voice Mail Integration - NEC UNIVERGE NEAX 2000 IPS Reference Manual

Chapter 19 Voice Messaging Systems

Voice Mail Integration

Voice mail allows callers to leave a recorded message, in their own voice and exact words, for
another individual or group of individuals. With a voice mail application, people can
communicate precisely and personally without having to be on the same telephone line at the
same time. Voice mail applications allow communication to take place without endless games
of telephone tag. Research has shown that only one-third of all business calls achieve direct
contact, yet 40% of all messages are one way messages that do not require dialogue. Voice
mail saves time by allowing you to leave a message immediately. Voice mail bypasses the
problems of time zones, after-switchboard hours, and other obstacles to communication in this
fast-paced business world. Voice mail allows the people in your office to better manage their
communications and time.
Voice mail features can be used by accessing the VMS directly from an extension. If a station
sets its call forwarding destination to the VMS, calls to this station are connected to the VMS,
and the messages can be registered according to the VMS instruction. In addition, the
Message Waiting lamp of the station can be turned on automatically by the VMS.
The following voice mail systems to integrate to the 2000 IPS system.
U
NIVERGE
NEAX
NEAXMail AD-120: The AD-120 is available in 4 to 72-port configurations and offers both
analog and digital station port integration. . The AD-120 may cluster up to 5 72-port systems
supporting a total of 360 ports. The AD-120 also provides a range of capabilities, from voice
messaging to Unified Messaging.
NEAXMail AD-64: The AD-64 is available in 4 to 96-port configurations and is digitally
integrated to the NEAX 2000 IPS PBX. The NEAXMail AD-64 comes as a Level I or Level II
system and offers a "25 free seat license of TeLANophy" along with other optional features.
NEAXMail IM-16 LX: A card type voice processing system with various features and is
mounted into the LT slot of the PBX. The basic system of the NEAXMail IM-16 LX provides 4
or 8 ports of voice mail. Adding an additional expansion card provides 4 or 8 additional ports
yielding a maximum of 16 voice mail ports.
UNIVERGE 2000 IPS Request for Proposal (RFP) Reference Guide Page 19- 1
NEAX
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