Accessing Online Technical Support; Registering For My Notification; Sending Us Your Comments; Contacting Ibm Technical Support - IBM TS3100 Setup, Operator, And Service Manual

Accessing Online Technical Support

For online Technical Support for your Library, visit:

Registering for My Notification

My Notification registration provides email notification when firmware levels have
been updated and are available for download and installation. To register for My
Notification:
1. Visit the web at http://www-01.ibm.com/software/support/einfo.html.
2. Click My Notifications.

Sending Us Your Comments

Your feedback is important in helping to provide the most accurate and highest
quality information. To submit any comments about this book or any other
TS3100/TS3200 documentation:
v Send your comments by e-mail to starpubs@us.ibm.com. Be sure to include the

Contacting IBM Technical Support

In the USA: Call 1-800-IBM_SERV (1-800-426-7378).
iv
TS3100 Tape Library and TS3200 Tape Library Setup, Operator, and Service Guide
Table 1. Minimum Firmware Levels for common Library features (continued)
Feature
Path Failover (for one activation key for
both Control Path Failover and Data Path
Failover)
Secure Socket Layer (SSL) over Encryption
Key Manager (EKM)
http://www.ibm.com/support/.
Note: Library firmware and tape drive firmware are verified and released
together. When updating to the latest firmware, verify that all installed
components such as tape drive(s), and library are at the latest levels
noted on the Support web site. Mixing different levels of library and tape
drive firmware is not supported and may cause unpredictable results.
following information:
– Exact publication title and version
– Publication form number (for example, GA32-1234-02)
– Page, table, or illustration numbers that you are commenting on
– A detailed description of any information that should be changed
Minimum Firmware Level(s) Required
LTO 4 Tape Drives: No minimum level of
firmware is required.
LTO 3 Tape Drives: Drive firmware must be
greater than 73P5.
Library firmware levels greater than 1.95,
but not greater than 8.xx support Path
Failover on the TS3200 (3573-L4U) and Full
High drives. Library firmware levels greater
than 8.xx support Path Failover on the
TS3100 and TS3200 (3573-L2U and 3573-L4U)
for both Full High and Half High drives.
Library firmware must be 6.3 or higher