IBM TS3100 Setup, Operator, And Service Manual page 216

Table 7-1. Troubleshooting table (continued)
Problem
Error LED
Determining current firmware
levels
Update library firmware
Update drive firmware
Cartridge placement problems
Cartridge will not eject from
drive
Cartridge can not be removed
from storage slot
7-4
TS3100 Tape Library and TS3200 Tape Library Setup, Operator, and Service Guide
Solution
If the Error LED remains ON after completing any user action listed for the error
code in Chapter 8, "Error Codes," on page 8-1, run Library verify (Operator
Control Panel: Service > Library Verify).
v If the test passes, the Error LED will turn OFF.
v If the test fails, cycle library power to turn the Error LED OFF.
To check the library error log, log on to the Web User Interface and click Service
Library, then View Logs.If the Operator Control Panel displays WARNING: Unit
Busy, click OK to turn the error LED OFF.
FIRMWARE
Many problems can be resolved by a firmware upgrade. Ensure that both the
library and drive firmware are at the latest levels available. Compare the firmware
levels on the Operator Control Panel with the latest levels on the web site
http://www.ibm.com/storage/.
v Library firmware: Monitor > Library > Identity > Version
v Drive firmware: Monitor > Drives > Identity (select a drive) > Firmware Rev
Refer to "Service Library: Upgrade Firmware" on page 5-74.
Refer to "Service: Service (Drives)" on page 5-31 or "Service Library: Upgrade
Firmware" on page 5-74.
CARTRIDGE MOVEMENT PROBLEMS
Magazine slot prism fiducials NOT seated properly can result in gripper or slider
error codes due to the fiducial interfering with the back edge of the cartridge.
Release and pull magazines out of the library for inspection. To release the
magazines using the Operator Control Panel, navigate to Control > Magazine and
select Left or Right. To release the magazines using the Web User Interface,
navigate to Manage Library > Release Magazines.
Inspect the light pipe fiducials on each slot of the magazine for proper seating.
See "Replacing Magazine Fiducials" on page 10-14.
1. Power cycle the library, allow it to complete initialization, which can take up
to 1 hour depending on the type of cartridge (LTO 4, LTO 3, etc.) and how
much of the tape has been spooled out of the cartridge. Retry unloading the
cartridge using the library Operator Control Panel. Refer to "Control: Move
Cartridges" on page 5-17.
2. Allow the drive to complete all operations. This may take as long as 1 hour if
you reset or cycle power on the library while the cartridge is positioned at the
physical end of the media.
3. Ensure that the backup software is not reserving the slot or preventing the
drive from ejecting the cartridge. The backup software needs to cancel the
reservation and any hold it has on the drive. Temporarily disconnecting the
library from the host server and power cycling eliminates the host and its
software as a problem source.
4. If the problem still exists, refer to "Contacting IBM Technical Support" on page
9-4.
See "Removing Cartridges from Magazine Slots" on page 9-1.