Clustering Benefits ....................................................................................................................... 72
Configuring Clusters ........................................................................................................................ 74
Configuring Controller 1 ............................................................................................................... 77
Configuring Controller 2 ............................................................................................................... 79
Managing Services .......................................................................................................................... 81
Adding a Service .......................................................................................................................... 82
Deleting a Service ........................................................................................................................ 87
Editing a Service .......................................................................................................................... 88
TCS4 Delimiters............................................................................................................................ 93
Enabling Your IVR Settings .......................................................................................................... 94
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