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5. Configuring Your System
IVR
2.
Click the
tab.
3.
Click Export.
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Enabling and Disabling VidyoGateway IVR Settings
So far you've been making configurations on the
subtabs and clicking Save or Save and Apply as desired. However, clicking Enable or Disable IVR,
is what determines whether or not your VidyoGateway
accessing VidyoConferences via Legacy devices.
To enable or disable VidyoGateway IVR settings:
1.
Log in to the Admin portal using your System Console account.
For more information, see
IVR
2.
Click the
tab.
3.
Click Enable IVR.
This button toggles between Enable and Disable functions.
Checking the Status of Your VidyoGateway
Status
The
page allows you to capture logs of calls occurring on your VidyoGateway. You can
download and view logs for debugging analysis and view the statistics of a single call. You can
also view the data directly on the VidyoGateway, if desired.
Specific user activity audit log files may also be downloaded from the
Download Audit Logs button. For more information about downloading and viewing audit logs, see
5.
Auditing.
Note
When configuring your VidyoGateways as a cluster, you must export the pre-shared key from
your Active Controller and import it into your Standby Controller and Cluster Nodes.
Otherwise, calls on your Standby Controller or Cluster Nodes will not be visible from the
Status tab in your Active Controller. For more information, see
Capturing and Downloading Single Application Logs
To capture and download the single application logs file for debugging purposes:
1.
Log in to the Admin portal using your System Console account.
For more information, see
General
IVR
Logging in to the Admin
Logging in to the Admin
108
Appearance
Instructions
,
,
screen is actually shown to users
Portal.
Status
page using the
Maintaining Pre-shared
Portal.
Prompt
, and
Keys.
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