Enabling Your Ivr Settings; Configuring General Ivr Settings - Vidyo VidyoGateway Administrator's Manual

5. Configuring Your System
IVR Prompts are initially disabled when your VidyoGateway comes from the factory.

Enabling Your IVR Settings

At least one service with From Legacy as the Direction must be set as the default in order to use
IVR. For more information about the Default service setting, see
If you are clustering your VidyoGateways, and choose to enable IVR, you must enable it on your
Active Controller, Standby Controller, and all of your Cluster Nodes. Moreover, if you choose to
customize the IVR settings, you must configure those on all of the VidyoGateway servers in the
cluster (Active Controller, Standby Controller, Cluster Nodes). For more information about clusters,
see Understanding VidyoGateway
To enable your IVR settings:
1. Log in to the Admin portal using your System Console account.
For more information, see
IVR
2. Click the tab.
3. Click Enable IVR after making all your desired settings on the
Instructions
, and
When clicked, a system notification indicates the IVR is now enabled (or disabled).
Note The feature toggles between enable and disable states.
The Enable IVR button is shown along with Import and Export buttons on the upper-right of
IVR
the tab. For more information, see
Prompt Settings.

Configuring General IVR Settings

To configure your General IVR settings:
1. Log in to the Admin portal using your System Console account.
For more information, see
Clusters.
Logging in to the Admin
Prompts
subtabs.
Importing and Exporting VidyoGateway IVR Media and
Logging in to the Admin
Adding a
Portal.
General
Portal.
94
Service.
Appearance
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