Ricoh B051 Service Manual page 1159

BULLETIN NUMBER:
APPLICABLE MODEL:
GESTETNER – DSC224/DSC232
LANIER – LD024C/LD032C
RICOH – AFICIO 1224C/1232C
SAVIN – C2408/C3210
SUBJECT: COLOR STREAKS OR BACKGROUND
SYMPTOM:
Colored steaks or background when scanning/copying. In addition, SC101 or SC142 can occur.
CAUSE:
The adhesive used during manufacturing, to secure the CCD cover may break down when the optics cavity
heats up. This can cause corrosion to buildup to the CCD contacts. Therefore, any of the above symptoms
may occur.
SOLUTION:
Production Countermeasure:
The adhesive and method used to attach the cover has been changed during production.
Field Countermeasure:
Ricoh will replace at no charge 100% of lens block assemblies in the affected serial number range.
NOTE: Please refer to the serial number cut-in information for this bulletin to see if your machine is
affective.
These units will be automatically shipped in random order to the locations with machines in the affected
serial number range.
NOTE: The defective lens block assemblies must be returned with the prepaid FedEx return label
(supplied with the replacement part). The defective lens block assemblies should be
repackaged in the same box that the replacement part arrived in and the box must be
clearly marked with the serial number of the machine.
Shipping of the replacement parts will begin in May 2004 and shipping will be completed in September 2004.
In the event that your location needs a lens block assembly before receiving the replacement part.
The new style lens block assembly is available as a service part. Please order the part through your
normal parts channels and contact your regional representative for any warranty credit.
Copyright  2004 RICOH Corporation. All rights reserved.
CÓPIA NÃO CONTROLADA
TECHNICAL SERVICE BULLETIN
B051/B052 - 041
CÓPIA NÃO CONTROLADA
04/30/2004
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