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6 Problem Solving
Paper Jams
If paper is jammed inside the machine, the machine stops and an alarm sounds. A
message is also displayed on the touch screen. Follow the instructions displayed to
remove the jammed paper.
Gently remove the paper taking care not to tear it. If paper is torn while it is being
removed from the machine, remove all the torn pieces making sure that none remain
inside the machine.
If a paper jam message is displayed again after you have cleared the paper jam, paper
is probably jammed at another location. Clear this by following the message.
When you have finished clearing the paper jam, printing is automatically resumed from
the state before the paper jam occurred.
If a paper jam occurred during copying, press the <Start> button. Copying is resumed
from the state before the paper jam occurred.
Do not attempt to remove a paper jammed deeply inside the product, particularly a
paper wrapped around a fuser or a heat roller. Otherwise, it may cause injuries or
burns. Switch off the product promptly and contact your local Fuji Xerox
representative.
This section describes how to clear paper jams at the following locations.
Refer to each section.
6
Important • When a paper jam occurs, paper is sometimes torn and remains inside the machine if you
84
CAUTION
Paper Jams in the Trays 1 to 4 ....................................................................................................85
Paper Jams in the Transport Unit 4.............................................................................................85
Paper Jams in Duplex Module 3 .................................................................................................86
Paper Jams in the Tray 5 (Bypass)..............................................................................................87
Paper Jams in Tray 5 (Bypass) with HCF (A3 1 Tray)...............................................................88
Paper Jams in the Tray 6 (HCF (A3 1 Tray)) .............................................................................88
Paper Jams in the Trays 6 to 7 (HCF A4 2 Tray)) ......................................................................91
Paper Jams in the Tray 8 (Interposer) .........................................................................................94
Paper Jams Inside the Lower Left Cover ....................................................................................95
Paper Jams Inside the Main Unit ................................................................................................96
Paper jams Inside the Finisher Left Cover..................................................................................97
Paper jams Inside the Finisher Right Cover................................................................................99
Paper jams Inside the D3 Folder Unit.......................................................................................102
Paper jams at the Output Area of the Finisher ..........................................................................105
Paper jams in the Interface Module ..........................................................................................106
Paper jams in the High Capacity Stacker..................................................................................108
pull out a paper tray without checking the paper jam position. This may cause machine
malfunctions. Check where the paper jam occurred first.
• If a piece of jammed paper remains inside the machine, the paper jam message will not
disappear from the touch screen.
• Clear the paper jams while the machine is on. When the power is turned off, all information
stored to the machine's memory will be erased.
• Do not touch components inside the machine. This may cause print defects.
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