Making Ivr Assignments; Phrase Management; Using Pre-Recorded Prompts - Altigen AltiContact Manager Version 4.6 Administration Manual

Phrase Management

Making IVR Assignments

Once the IVRs are set up, you can use them in various in-call routing
situations—trunk configuration, answering for extensions or groups, and
so forth.
For example, for trunk /IVR assignments, see "Incoming Call Routing" on
page 7-20. For extension or group assignments, see "Setting Answering
Options" on page 13-28.
Phrase Management
You might want to record unique phrases to customize an IVR or a group.
When the system is configured to answer incoming calls by the IVR, callers
hear a customized greeting. For example:
"Thank you for calling ABC Company.
Enter the extension number of the person you wish to speak with.
Press 1 for sales,
Press 2 for technical support,
Press 3 for accounts payable,
Press 0 to reach the operator,
To repeat this menu, press star (*)."
An example of a group greeting phrase:
"Please hold; someone will be with you shortly."
This section covers information using pre-recorded phrases, recording
custom phrases, and using professionally recorded phrases.

Using Pre-Recorded Prompts

AltiWare provides ready-to-use pre-recorded phrases. Phrase 0001 is the
default IVR greeting at the root menu level. Phrases 0291 through 0297 are
phrases used for group queue prompts.
Phrase #
0001 Thank you for calling. If you know the extension of the person
you wish to speak with, please enter it now. To reach the
(default)
operator, press 0 or simply stay on the line.
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Phrase