Altigen AltiContact Manager Version 4.6 Administration Manual page 88

Licensing
License
Business User
Agent Seat
Recording Seat
AltiAgent Client
Session
AltiSupervisor
Client Session
SDK Connection
Session
3-6 AltiContact Manager Administration Manual
Type
•
Seat This license counts the total number of physical and IP
phones configured in the system.
•
Included in Agent Seat license.
•
Session This license counts the number of concurrent, logged
in agents to one or multiple workgroups. When a single
agent logs in to one or more workgroups, one agent
seat license is be used.
•
When the system does not have enough agent session
licenses, it will reject any new workgroup login that
requires a new agent seat license.
•
Session This license counts the number of concurrent recording
seats for agent/extension to record a conversation to a
centralized folder without additional hardware.
•
When recording to a central location, a recording
session license is required. If there are not enough
licenses, the recording request will be rejected.
•
Only available with ACM product.
•
Only applies to Triton Analog extensions.
•
Recorded file can be in any network drive for backup.
•
Session This license enables a per concurrent connection of
AltiAgent.
•
Session This license enables a per concurrent connection of
AltiSupervisor.
•
Session This license enables TCP/IP connection to 3rd party
client applications with the following abilities:
—
Receive call information
—
Receive real-time statistics
—
Get system configuration data
—
Get/Set extension configurations
—
Record voice/conversations
—
Screen pop ability
—
physical extension call control
•
Enables AltiWeb concurrent connection.
•
Supports all SDK functions (Basic SDK, APC SDK
and recording SDK) for client application.
Description/Notes