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•
Enable Forced Account Code—selected, forces the user to enter an
account code.
•
Override Allowed—selected, prompts the user to enter an account
code, or the user can press # to bypass the account code.
•
Account Code Validation—selected, forces the user to enter a valid
account code.
Personal Call Recording Options
The system administrator can specify the following personal call recording
options for an agent extension:
WARNING!
Listening in to or recording a conversation without the consent of one or
both parties may be a violation of local, state and federal privacy laws. It
is the responsibility of the users of this feature to assure they are in
compliance with all applicable laws.
•
Disable—no call recording.
•
Record all calls to central location—records all calls which are saved
to a centralized location (defined in the Call Recording page of
CallCenter Configuration, see page 12-6); this option requires a
Recording Seat license to be available.
•
Record on demand to central location—records calls on demand
which are saved to a centralized location (defined in the Call
Recording page of CallCenter Configuration, see page 12-6); this
option requires a Recording Seat license to be available.
•
Record on demand to agent VM—records calls on demand which
are saved to the extension agent's voicemail box.
•
Insert Recording Tone—plays a recording beep to alert the parties
that the conversation is being recorded.
Notes:
•
The recording session starts when the call enters the connected state
and ends when hang up or flash is pressed, or when the call is
transferred.
AltiContact Manager Administration Manual
Agent Configuration
13-7
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Troubleshooting
