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Audio Peripheral Configuration
To access Audio Peripheral configuration, select System
Configuration... on the Management menu, then click the Audio
Peripheral tab.
Figure 17. Audio Peripheral Configuration window, System Administration
Configuring Music On Hold and Recorded
Announcements
Callers will hear the music or recorded announcement configured in Audio
Peripheral configuration only if the user places the caller on hold by
pressing FLASH or LINK. If the user presses HOLD (except on the Alti-
IP 600), the caller hears nothing.
To configure music on hold:
1.
Open the Audio Peripheral configuration window as discussed in the
previous section.
2.
Select the check box, Enable Callers on Hold or in Queue to Listen
to Music or Recorded Announcement.
3.
Select the Quantum or Triton Analog Station board number to which
the audio equipment is attached.
5-28 AltiContact Manager Administration Manual
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Troubleshooting
