Preface: About This Manual - Altigen AltiContact Manager Version 4.6 Administration Manual

Preface: About This Manual

This guide is designed for dealers, administrators, and technicians who are
responsible for installation, configuration, and administration of an
AltiContact Manager system.
Another manual, the AltiServ User Guide, covers the AltiContact Manager
end user features and functions such as call handling, voice mail, and web
interface.
This guide contains the following chapters and appendices:
Chapter 1, Overview, describes the AltiContact Manager functions,
features, benefits, and new features with AltiContact Manager 4.6.
Chapter 2, System Requirements, describes the system and hardware
specifications needed, based on the number of trunks and extensions
required.
Chapter 3, Software Installation, describes software specifications of the
AltiContact Manager system.
Chapter 4, Getting Around ACM Administrator, describes how to
navigate the AltiContact Manager Administrator application, which
is used to configure and maintain the AltiContact Manager system.
Chapter 5, System Configuration, describes AltiContact Manager system
basic configuration, phone numbers, number plans, out-call and in-
call settings.
Chapter 6, Board Configuration, describes the Quantum and Triton
boards.
Chapter 7, Trunk Configuration, describes trunk attributes, including
channels.
Chapter 8, Voice Mail Configuration, describes configuration for voice
mail.
Chapter 9, VoIP Configuration, describes configuration for voice over IP
and codecs.
Chapter 10, Out Call Routing Configuration, describes cdefault
outgoing call routes and restrictions.
Chapter 11, IVR Configuration, describes IVR pre-recorded prompts
and menus.
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