Altigen AltiContact Manager Version 4.6 Administration Manual page 273

100, Phrase 10
Auto Attendant ID:
Main Menu for XYZ Office
Digit Meaning
1 Reserved Collect
for Extension
Extensions
2 Collect
(no
Extension
prompts)
3 Collect
Extension
4 Express Expand Tree
Support (No. 110)
5 Sales Expand Tree
(No. 120)
6 Technical Expand Tree
Support (No. 130)
7 Phone Expand Tree
FAQs (No. 140)
8
9
0 Operator To Operator
Planning is essential in organizing
an IVR menu structure that makes
sense. Planning also helps you to
identify needs for custom prompts.
This simple example, using sample
work forms for each menu, shows a
beginning structure: a main menu
and two of the four expansions.
When callers are routed to
workgroup extensions, the
workgroups have their own call
handling settings for greetings,
update phrases, rules for sending to
voice mail, etc.
Timeout (not shown on forms):
after 7 seconds on first level, call
the operator; on any other level, go
to top level by default.
Auto Attendant ID:
Action Digit
Auto Attendant ID:
Digit
AltiContact Manager Administration Manual
IVR Configuration
110, Phrase 20
Express Support
Meaning
1 Installation Call Extension
(Workgroup
350)
2 Board Call Extension
Support (Workgroup
360)
3 Version 5 Call Extension
Support (Workgroup
370)
4 Version 6 Call Extension
Support (Workgroup
380)
5
6
7
8
9
0 Operator To Operator
120, Phrase 30
Sales
Meaning Action
1 Hardware Call Extension
(Workgroup
310)
2 Application Call Extension
s (Workgroup
320)
3 Check GoTo Item 127
Order (Collect Order
Status #)
4 Other: Call Extension
Ques-tions, (Workgroup
etc. 311)
5
6
7
8
9
0
Action
11-3